Care Coordination Admin Assistant (Flexible Hours • NHS Benefits)

The Methodist Church in Britain; Birchfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Enhanced weekend/bank holiday pay

27 days leave plus BH

NHS benefits

Social events

Job summary

The Admin Assistant post sits within the End of Life Care Coordination Hub, part of the Connected Palliative Care Service at Sandwell and West Birmingham NHS Trust.

Day to day, the role means handling calls from patients, relatives and clinicians, keeping accurate records on patient systems and covering general office tasks. The hub runs 8am to 8pm, so flexible working, including weekends and bank holidays, is required.

Qualifications

• GCSE English and Maths completed.
• Experience in clerical and admin tasks.
• Ability to work in a fast-paced NHS environment and follow GDPR.

Responsibilities

• Answer calls from patients, relatives and healthcare professionals.
• Record and update patient information on systems.
• Communicate clearly with external professionals.
• Take notes and minutes for the service.
• Follow GDPR and confidentiality rules.
• Provide general office administration and stock control.
• Work flexibly across 8am–8pm, including weekends/bank holidays.
• Complete the full range of administrative competencies within 12 months.

Skills

Clear communication

Caring and empathetic

Strong resilience

Education

GCSE English and Maths

NVQ Level 2 in Business Administration or equivalent

Tools

Excel

Job description

The Admin Assistant post sits within the End of Life Care Coordination Hub, part of the Connected Palliative Care Service at Sandwell and West Birmingham NHS Trust.

Day to day, the role means handling calls from patients, relatives and clinicians, keeping accurate records on patient systems and covering general office tasks. The hub runs 8am to 8pm, so flexible working, including weekends and bank holidays, is required.