Admin Assistant - End of Life Care Coordination Hub

Sandwell and West Birmingham Hospitals NHS Trust; Oldbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS benefits

27 days annual leave + bank holidays

Job summary

Sandwell and West Birmingham NHS Trust is seeking an Administrative Assistant to support the End of Life Care Coordination Hub, handling calls from patients, relatives and health professionals with empathy and confidentiality. The role involves general admin duties, data entry in patient records, and ensuring smooth office operations within a fast-paced NHS environment.

The post offers a supportive team, flexible weekend work with enhancements, and the chance to contribute to compassionate

Qualifications

• Experience in fast-paced administrative environments.
• Clear communication with patients, relatives and medical staff.
• Awareness of GDPR confidentiality rules.

Responsibilities

• Answer telephone calls from patients, relatives and health professionals and document interactions.
• Record and type up accurate information on patient records systems.
• Perform filing, typing letters, scanning documents, laminating, and stocking office materials.
• Update databases and maintain note/minute taking for the service.
• Provide the full range of administrative duties for the Coordination Hub.

Skills

Communication

Empathy

Resilience

Organisation

Education

Administrative experience

Tools

Excel

Word

MS Office

Job description

An exciting opportunity has arisen within the Connected Palliative Care Service for an experienced Administrative Assistant to join our existing administrative team in supporting patients at end of life. The team is professional, friendly, flexible and maintains a CQC rating of excellent.

The vacancy would be suitable for a caring and empathetic person who can communicate clearly to patients, relatives and health and medical staff with strong resilience in this specialist area. An administration background of working in a fast-paced environment is essential.

The Hub services working hours are from 8am - 8pm. All applicants need to work flexibly, including weekends and Bank Holidays. You will receive enhancements for working weekends and Bank Holidays (this is including Christmas, New Year and Easter Bank Holidays).

The service has social events and working within the NHS you will have benefits and annual leave starting at 27 days plus bank holiday allowance., This is an important supportive administration role within the End of Life Care Coordination Hub. The HUB is a single point of access for patients in their last year of life, patient's families/carers and healthcare professionals and is part of the wider care navigation centre.

The post holder will be required to provide a full administration service to the Coordination Hub supporting all process and procedures:

This includes answering telephone calls from patients, relatives, healthcare professionals and will have to ensure positive ID and follow GDPR confidentiality rules. and escalating appropriately.

You will be expected to record and type up accurate information on a patient record systems. Communicate with outside professionals clearly and in a timely manner and work with the team to provide a quality of care to patients at the end of life, follow up on calls to health care professionals, patients or relatives.

You will be expected to provide administration duties within the office area and to the service in general which could be filing, typing letters, scanning documents, laminating, stocking up of paper and leaflets, updating databases on excel, note/minute taking to wider service, stationery control, keeping working areas clean, tidy and clear of clutter, etc.

You will be expected to complete a full range of Administrative Competencies within a 12 month period.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.