Admin Assistant - End of Life Care Coordination Hub

Swbh; Oldbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking an Administrative Assistant to support the End of Life Care Coordination Hub. The role focuses on delivering a high-quality administration service, coordinating information flow between patients, families and healthcare professionals, and maintaining accurate records within a fast-paced NHS environment.

The successful candidate will have strong communication skills, be able to work flexibly across the hub’s hours (8am–8pm) and undertake a full

Qualifications

• GCSE or equivalent in English and Maths.
• NVQ Level 2 in Business Admin or equivalent.
• Experience in clerical tasks and handling patient information systems.
• Experience in fast-paced administrative environments.

Responsibilities

• Provide full administration service to the End of Life Care Coordination Hub.
• Answer telephone calls from patients, relatives and health professionals with timely, accurate information.
• Maintain patient records and update databases (e.g., Excel) ensuring GDPR confidentiality.
• Carry out general office duties (filing, letters, scanning, stationery) and support service activities.

Skills

Clerical experience

Customer Service

NHS experience

Patient records systems

Education

GCSE English & Maths

NVQ Level 2 in Business Admin

Job description

Admin Assistant - End of Life Care Coordination Hub

NHS AfC: Band 2

Main area Palliative and End of Life Care Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Shift pattern over 7 days a week) Job ref 381-CT-8290342

Site Sandwell & West Birmingham NHS Trust Town Oldbury Salary £25,272 per annum Salary period Yearly Closing 09/11/2026 23:59

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

PREVIOUS APPLICANTS NEED NOT APPLY

An exciting opportunity has arisen within the Connected Palliative Care Service for an experienced Administrative Assistant to join our existing administrative team in supporting patients at end of life. The team is professional, friendly, flexible and maintains a CQC rating of excellent.

The vacancy would be suitable for a caring and empathetic person who can communicate clearly to patients, relatives and health and medical staff with strong resilience in this specialist area. An administration background of working in a fast-paced environment is essential.

The Hub services working hours are from 8am - 8pm. All applicants need to work flexibly, including weekends and Bank Holidays. You will receive enhancements for working weekends and Bank Holidays (this is including Christmas, New Year and Easter Bank Holidays).

The service has social events and working within the NHS you will have benefits and annual leave starting at 27 days plus bank holiday allowance.

We would welcome applications from candidates who do not hold the Level 3 Business Administration qualification as this could be offered during employment

Main duties of the job

This is an important supportive administration role within the End of Life Care Coordination Hub. The HUB is a single point of access for patients in their last year of life, patient’s families/carers and healthcare professionals and is part of the wider care navigation centre.

The post holder will be required to provide a full administration service to the Coordination Hub supporting all process and procedures:

This includes answering telephone calls from patients, relatives, healthcare professionals and will have to ensure positive ID and follow GDPR confidentiality rules and escalating appropriately.

You will be expected to record and type up accurate information on a patient record systems. Communicate with outside professionals clearly and in a timely manner and work with the team to provide a quality of care to patients at the end of life, follow up on calls to health care professionals, patients or relatives.

You will be expected to provide administration duties within the office area and to the service in general which could be filing, typing letters, scanning documents, laminating, stocking up of paper and leaflets, updating databases on excel, note/minute taking to wider service, stationery control, keeping working areas clean, tidy and clear of clutter, etc.

You will be expected to complete a full range of Administrative Competencies within a 12 month period.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for full details of what the role entails

Person specification

Qualifications

• GCSE or equivalent in English and Maths
• NVQ Level 2 in Business Admin or equivalent

Experience

• Clerical experience
• Customer Service experience
• Previous NHS experience
• Experience of patient information systems

At the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

• Better protect elective / planned care service delivery across the system by organising on a ‘hot and cold’ arrangement
• Consider the optimal use of resources through consolidation and specialisation, and
• Seek to reduce unwarranted variance, level up / standardise care through a ‘Networked Service Solution’ approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly acrossthefour partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact (opens in a new tab) programme.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.