End-of-Life Care Admin Coordinator (NHS)

ROH; Oldbury; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Bank holiday allowance

Job summary

Sandwell and West Birmingham NHS Trust is seeking an Administrative Assistant for the End of Life Care Coordination Hub. The role supports patients and families in their last year of life, with a professional team and a CQC rating of excellent.

The post requires clear communication and an empathetic approach, along with accuracy in information handling and GDPR compliance. Salary scales apply with weekend enhancements.

Qualifications

• GCSE or equivalent in English and Maths.
• NVQ Level 2 in Business Admin or equivalent.
• Clerical experience and good customer service skills.
• Experience of patient information systems and NHS admin processes.

Responsibilities

• Provide full administration support to the End of Life Care Coordination Hub.
• Answer telephone calls from patients and health professionals with GDPR compliant handling.
• Record and type up information on patient record systems accurately.
• Carry out office tasks such as filing, scanning, and note taking as required.
• Complete a full range of Administrative Competencies within 12 months.

Skills

Clerical experience

Customer Service experience

NHS experience

Patient information systems

Education

GCSE English & Maths

NVQ Level 2 in Business Admin

Job description

Sandwell and West Birmingham NHS Trust is seeking an Administrative Assistant for the End of Life Care Coordination Hub. The role supports patients and families in their last year of life, with a professional team and a CQC rating of excellent.

The post requires clear communication and an empathetic approach, along with accuracy in information handling and GDPR compliance. Salary scales apply with weekend enhancements.