Admin Assistant - 15 hours

British Pregnancy Advisory Service (BPAS); City Of London; On-site; GBP 28,000 - 32,000; Part time

Job summary

A leading reproductive healthcare charity in London is seeking a part-time Admin Assistant to support office operations. You will work 15 hours a week, primarily at our Clapham unit, assisting with administrative tasks and ensuring clients receive excellent service. The ideal candidate will have experience in office administration and a friendly demeanor. This role requires flexible coverage of another unit as needed, offering a supportive work environment and opportunities for personal growth.

Benefits

34 days annual leave

Life assurance

Defined contribution pension scheme

Access to GP 24/7

Mental fitness app and counselling support

Online and lifestyle benefits

Family-friendly policies

Qualifications

• Proven experience within an office environment.
• Excellent communicator and positive attitude.
• Ability to handle face-to-face interactions with patients.

Responsibilities

• Answer and direct telephone queries.
• Check and complete BPAS and legal paperwork.
• Monitor and amend appointment lists.

Skills

Office administration experience

Excellent communication skills

Attention to detail

Experience with clerical procedures

Ability to handle upset clients

Education

English and Maths qualification (GCSE A to C)

Competent in Microsoft Office (Word, Excel, Outlook)

Job description

Go back British Pregnancy Advisory Service (BPAS)

Admin Assistant - 15 hours

The closing date is 08 December 2025

* Please note t here will be an expectation to cover at the London East Unit on an ad-hoc basis.

Do you enjoy working within a busy office or reception environment, where no two days are the same?

We are looking for an experienced Admin Assistant to come and join our unit in Clapham. This will be on a part time basis, working 15 hours a week on Tuesday and Wednesdays. You will be based in Clapham with the expectation to cover at London East when required. A detailed shift pattern and salary information can be found below.

You’ll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.

About You

You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.

We are also looking for

• Experience of dealing face to face with patients who may be upset, within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.

About us

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us benefits include

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job responsibilities

The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Hours: 15 hours per week

Shift Pattern

• Tuesday 08:30 to 16:30
• Wednesday 08:30 to 16:30

Locations

There will be an expectation to cover London East Unit on the ad-hoc basis. Clapham will be your base unit with mileage paid to the London East site as per the expenses policy.

• BPAS Clapham - 15-16 The Polygon, London, SW4 0JG
• BPAS London East -32-36 Romford Rd, London E15 4BZ

Apply now

Interested in making a difference? Apply today to join our team.

Values & eligibility

All applicants must be pro choice and support a womans right to choose, in line with BPAS values and mission.

Application outcome

If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks

All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Experience

• Administration experience gained within an office environment and general office duties
• Experience with clerical procedures including the checking of documentation
• Experience of telephone and reception procedures
• Experience of dealing face to face with patients who may be angry or upset, within a care environment

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
• Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams

General

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
• This is a part time role working 15 hours per week on Tuesday and Wednesdays. Can you commit to this?
• You will primarily be based at our Clapham unit with travel expected to London East Unit when required. Can you travel to both units?
• Would you like to add any further information/statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

£28,050 to £31,074 a year pro rata - Depending on skills and experience