Admin Assistant

Pertemps; Newport; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Hybrid working after training

Job summary

Pertemps are currently recruiting for an Admin Assistant to join our client based in Newport on a temporary ongoing basis.

The role involves a mix of general administration and customer service, including handling telephone communications, taking incoming calls and making outgoing calls when required, and maintaining accurate records on internal systems. Hybrid working is available after training, with full-time hours and a weekly schedule Monday to Friday.

Qualifications

• Strong organisational and administrative skills.
• Excellent customer service with a professional and approachable manner.
• Confident speaking to people on the telephone.
• Comfortable making and receiving telephone calls and handling inquiries.
• Good IT skills and confidence using computer systems.
• Clear and professional written communication.

Responsibilities

• Carry out a range of general administrative duties.
• Handle incoming telephone calls and respond to customer enquiries.
• Make outgoing calls to customers and other contacts when required.
• Provide a professional and helpful level of customer service.
• Update and maintain accurate records and information on internal systems.
• Process administrative tasks accurately and efficiently.
• Respond to queries and pass enquiries to the relevant team.
• Manage emails and other day to day correspondence.
• Follow internal processes and procedures.
• Work effectively as part of a wider team while also managing individual tasks.

Job description

Admin Assistant

Location: Newport

Pay Rate: £14.06 per hour

Hours: Full time, Monday to Friday

Assignment length: Temporary, ongoing

Hybrid working available after training

Pertemps are currently recruiting for an Admin Assistant to join our client based in Newport on a temporary ongoing basis.

The role will involve a combination of general administration and customer service, including communicating with customers and other contacts over the phone. You will need to be confident speaking to people on the telephone, taking incoming calls and making outgoing calls when required.

This is a great opportunity for someone with strong administrative and customer service skills.

Key Responsibilities

• Carry out a range of general administrative duties
• Handle incoming telephone calls and respond to customer enquiries
• Make outgoing calls to customers and other contacts when required
• Provide a professional and helpful level of customer service
• Update and maintain accurate records and information on internal systems
• Process administrative tasks accurately and efficiently
• Respond to queries and provide appropriate information or pass enquiries to the relevant team
• Manage emails and other day to day correspondence
• Follow internal processes and procedures
• Work effectively as part of a wider team while also managing individual tasks

The Ideal Candidate

• Previous experience in an administrative or customer service role
• Strong organisational and administrative skills
• Excellent customer service skills with a professional and approachable manner
• Confident speaking to people over the telephone
• Comfortable making and receiving telephone calls
• Good attention to detail and accuracy
• Good IT skills and confidence using computer systems
• Able to communicate clearly and professionally both verbally and in writing