ADMIN ASSISTANT

Cinnamon Care Collection; Ferndown; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Company Benefits

Job summary

Cinnamon Care Collection’s Heathland House in Ferndown, Dorset, is seeking an Administration Assistant/Receptionist to be the first point of contact at the home. This part-time role (24 hours per week, including alternate weekend work) requires strong IT skills and attention to detail.

You will provide reception duties, support the Home Administrator with HR-related administration, assist with recruitment, coordinate meetings, and help maintain a welcoming environment for residents and visitors.

Qualifications

• Excellent customer service and IT literacy are essential.
• Experience handling reception/telephones is preferred.
• Strong administration skills and attention to detail are required.
• Good communication and professional presentation are important.
• Proficiency in written and spoken English is essential.

Responsibilities

• Welcome and greet visitors at the home and manage the reception area.
• Handle telephone inquiries and redirect to appropriate staff.
• Provide HR-related administration support and assist the Home Administrator.
• Support recruitment tasks, interviews, and onboarding.
• Maintain tidiness of reception and coordinate internal meetings.

Skills

Excellent customer service

IT literacy

Telephone experience

Telephone manner

General administration

Communication skills

Neat and well presented

Written and verbal English

Job description

£12.88 Per Hour Plus Company Benefits

Part time – 24hrs per week to include alternate weekend working

A Top 20 Care Home Group 2026!

Awarded ‘One of the UK’s Best Companies to Work For’ Heathland House is a stunning 66 bedded luxurious residential and dementia care home situated in Ferndown, Dorset.

Admin Assistant

• Part Time
• Ferndown, UK
• Posted 2 days ago
• 12.8812.88 GBP / Year

Admin Assistant

£12.88 Per Hour Plus Company Benefits

Part time – 24hrs per week to include alternate weekend working

A Top 20 Care Home Group 2026!

Awarded ‘One of the UK’s Best Companies to Work For’ Heathland House is a stunning 66 bedded luxurious residential and dementia care home situated in Ferndown, Dorset.

We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties you will provide additional administration support to the Home Administrator on a daily basis – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator’s absence.

Main Responsibilities

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, organising interviews and onboarding
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained

Person Specification

• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English