Admin Assistant

Cinnamon Care Collection; Ferndown; Remote; GBP 16,000 - 17,000; Part time

Job summary

Cinnamon Care Collection in Ferndown is seeking an Admin Assistant/Receptionist for 24 hours per week, part time, £12.88 per hour. You will be the first point of contact at Heathland House, delivering reception duties and providing HR-related administration support to the Home Administrator.

The role requires strong IT skills, attention to detail and excellent written and verbal English. Previous telephone experience and a neat, professional presentation are important as you organise recruitment

Qualifications

• Excellent customer service skills.
• IT literacy and familiarity with systems.
• Experience answering calls at a reception.
• Ability to communicate clearly in writing and speech.
• Good command of written and spoken English.
• Neat, well-presented professional appearance.

Responsibilities

• Welcome visitors to the home in a professional manner and manage the reception.
• Answer the telephone, respond to enquiries and route messages to staff.
• Provide HR-related administration support to the Home Administrator.
• Assist with recruitment tasks, CV screening, interviews and onboarding.
• Arrange internal meetings and ensure actions are followed up.
• Coordinate staff meals and maintain reception area tidiness.
• Respond to emergencies as required and liaise with housekeeping as needed.

Skills

Customer service

IT literacy

Telephone experience

Communication skills

English proficiency

Presentation

Job description

Admin Assistant

£12.88 per hour plus company benefits

Part time - 24hrs per week to include alternate weekend working

A Top 20 Care Home Group 2026!

Awarded 'One of the UK's Best Companies to Work For'

Heathland House is a stunning 66 bedded luxurious residential and dementia care home situated in Ferndown, Dorset.

We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties you will provide additional administration support to theHomeAdministrator on a daily basis - predominantly HR related administration duties, althoughyou will also need to have agood knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person's identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, organising interviews and onboarding
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained

Person Specification:

• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English