Admin Assistant

Welford Healthcare Ltd; West of England; On-site; GBP 15,000 - 21,000; Full time

Job summary

Welford Healthcare Ltd. in Bristol is looking for an Admin Assistant (Bank) to provide a friendly meet-and-greet service at the Nursing Home. You will be the welcoming face for visitors and callers and support the Home management with admin tasks.

You should be naturally warm, with strong listening and communication skills, be IT literate, and able to handle multiple tasks in a busy environment while delivering excellent customer service.

Qualifications

• GCSE level or higher
• Experience in admin/reception
• Experience in a commercial mindset
• Able to maintain professional composure at all times
• Action oriented with a passion for timely work

Responsibilities

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Skills

Admin experience

Reception experience

Customer service

IT literacy

Professionalism

Education

GCSE level or higher

Job description

Admin Assistant BANK

Salary: £13per hour

Hours: BANK

Location: The Gardens Nursing Home,Falcondale Road, Westbury-on-Trym, Bristol, BS9 3JH

About the Role as the Admin Assistant (Bank)

We are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills.

As the Admin Assistant, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for providing excellent customer service.

You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home management team with administrative activities which focus on providing excellent customer service throughout the Home.

Responsibilities:

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Education, Skills and Experience

We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.

• Educated to GCSE level or higher
• Experienced in working in an admin/reception capacity
• Experienced in working in a commercial mindset
• Able to maintain professional composure at all time
• Action orientated with a passion for working in an effective and timely manner

Benefits

• Comprehensive induction programme
• Ongoing training and development
• Workplace pension
• Elligible for Blue Light Card
• Free DBS
• Free Uniform