Ad Agency Client Success Lead

Confidential; Fleet; Ibrido; GBP 40.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Excellent base salary with bonus

23 days annual leave plus length of服务

Birthday leave and team incentives

Life Insurance and Company Pension

Employee Assistance Programme

Descrizione del lavoro

CV Library, a leading UK job site, seeks an Ad Agency Customer Success Manager to nurture relationships with advertising agency clients and ensure campaign success. You will partner with sales and operations to onboard clients, monitor performance, and identify growth opportunities.

The role emphasizes strong communication, solution-focused service, and collaboration across teams to drive client satisfaction and retention in a hybrid UK-based environment.

Competenze

• Experience in customer success or account management, preferably in advertising or digital marketing.
• Experience in recruitment roles is also acceptable.
• Strong communication and relationship-building skills are essential.

Mansioni

• Build and maintain relationships with advertising agency clients
• Act as main point of contact and deliver exceptional service
• Understand client goals and develop strategies to achieve success
• Collaborate with internal teams for smooth campaign implementation
• Monitor campaign performance and provide updates to clients
• Identify opportunities for upsell and cross-sell growth

Conoscenze

Client relationship management

Account management

Campaign performance analysis

Advertising platform knowledge

Formazione

Bachelor's degree in Marketing or related field

Strumenti

Google Ads

Facebook Ads

Descrizione del lavoro

CV Library, a leading UK job site, seeks an Ad Agency Customer Success Manager to nurture relationships with advertising agency clients and ensure campaign success. You will partner with sales and operations to onboard clients, monitor performance, and identify growth opportunities.

The role emphasizes strong communication, solution-focused service, and collaboration across teams to drive client satisfaction and retention in a hybrid UK-based environment.