Ad Agency Customer Success

Confidential; Fleet; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Excellent base salary with bonus

23 days annual leave plus length of服务

Birthday leave and team incentives

Life Insurance and Company Pension

Employee Assistance Programme

Job summary

CV Library, a leading UK job site, seeks an Ad Agency Customer Success Manager to nurture relationships with advertising agency clients and ensure campaign success. You will partner with sales and operations to onboard clients, monitor performance, and identify growth opportunities.

The role emphasizes strong communication, solution-focused service, and collaboration across teams to drive client satisfaction and retention in a hybrid UK-based environment.

Qualifications

• Experience in customer success or account management, preferably in advertising or digital marketing.
• Experience in recruitment roles is also acceptable.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Build and maintain relationships with advertising agency clients
• Act as main point of contact and deliver exceptional service
• Understand client goals and develop strategies to achieve success
• Collaborate with internal teams for smooth campaign implementation
• Monitor campaign performance and provide updates to clients
• Identify opportunities for upsell and cross-sell growth

Skills

Client relationship management

Account management

Campaign performance analysis

Advertising platform knowledge

Education

Bachelor's degree in Marketing or related field

Tools

Google Ads

Facebook Ads

Job description

Role: Ad Agency Customer Success

Company: CV Library

Location: Fleet, Hampshire

Work Patten: Hybrid

Hours: Mon - Fri, 9.00am - 5.30pm

Salary: Competitive salary

CV Library, one of the UK's leading job sites, is seeking an Ad Agency Customer Success Manager to join our growing team. As an Ad Agency Customer Success Manager, you will play a vital role in ensuring the success and satisfaction of our advertising agency clients.

In this role, you will be responsible for building and maintaining strong relationships with our advertising agency clients, understanding their needs, and delivering outstanding customer service. You will work closely with our sales and operations teams to manage the onboarding process, monitor campaign performance, and identify opportunities for account growth.

Responsibilities

• Build and maintain strong relationships with assigned advertising agency clients
• Act as the main point of contact for clients, providing exceptional customer service
• Understand client goals and objectives and develop strategies to help them achieve success
• Collaborate with internal teams to ensure smooth campaign implementation and execution
• Monitor campaign performance and provide regular updates and insights to clients
• Identify opportunities for account growth and drive upsell and cross-sell initiatives

Requirements

• Previous experience in a customer success, account management role, ideally within the advertising or digital marketing industry
• Alternatively, experience in recruitment, either as a recruiter or within the recruitment industry
• Strong relationship building and communication skills
• Ability to understand client needs and deliver tailored solutions
• Exceptional customer service and problem-solving abilities
• Analytical mindset with the ability to generate insights from campaign performance data
• Experience working with advertising platforms, such as Google Ads or Facebook Ads, is preferred

Benefits

• Excellent basic salary with generous bonus scheme
• 23 days annual leave, plus additional days for length of service and your birthday!
• Regular team incentives and social events including our amazing High Flyers trips.
• Discounts with major cinemas and retailers, family days out, and much more
• Life Insurance and Company Pension
• Employee Assistance Programme (Mental Health & Well-being support)
• Great culture and work environment

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Due to the regular onsite requirement for this role, it would be most suitable for UK based candidates. All applicants must already hold the Right to Work in the UK.

Find out more about CV-Library careers: (url removed)