Activities & Pool Manager

Haven Holidays; Berwick-upon-Tweed; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Onsite accommodation (T&Cs apply)

Staff discounts

Training and development opportunities

Job summary

Haven Holidays is seeking an Activities & Pool Manager to lead our activities programme and pool operations across the park. You’ll be hands-on, coaching your team, managing scheduling, budgets and guest experiences to deliver brilliant experiences.

We value strong leadership, safety focus, and the ability to juggle multiple tasks in a fast-paced setting. DBS check is required before starting, with onsite accommodation available if needed.

Qualifications

• Experience in a leadership role in sports, leisure or hospitality.
• Strong leadership and communication skills.
• Budgeting and resource planning experience.
• Health and safety knowledge and compliance mindset.
• Proactive, organised and able to multitask.

Responsibilities

• Lead your team: motivate and coach to deliver activities and pool experiences while managing performance and growth.
• Own guest experiences: address concerns and drive improvements to keep guests happy.
• Manage operations: scheduling, budgets, resources, safety and compliance.
• Solve problems: quick thinking to tackle issues as they arise.
• Support development: mentor your team and create growth opportunities.

Skills

Team leadership

Budget management

Guest experience

Health & safety

Staff development

Education

PPO/SPTO certificates preferred

Job description

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Position: Activities & Pool Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Onsite accommodation if needed (T&Cs apply)

About the Role

We're looking for an Activities & Pool Manager who genuinely loves leading a team and creating brilliant experiences for guests. You'll run our activities programme and pool operations, managing everything from scheduling and budgets to coaching and developing your team. This isn't a desk job you'll be hands-on, visible, and actively involved in making things happen.

If you thrive on variety, enjoy working with people, and want to see direct results from your leadership, this could be the role for you.

What You'll Do

• Lead your team: Motivate and coach your team to deliver brilliant activities and pool experiences whilst managing performance and supporting their growth


• Own guest experiences: Address concerns and drive improvements to keep guests happy


• Manage operations: Handle scheduling, budgets, and resources whilst maintaining safety and compliance


• Solve problems: Quick thinking to tackle issues as they arise


• Support development: Mentor your team and create growth opportunities

What We're Looking For

• Experience in a leadership role such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.


• Strong leadership and communication skills


• Fast-paced environment experience with attention to detail


• Proactive problem-solver


• Organised and comfortable juggling multiple tasks


• Budget and financial management experience


• PPO and SPTO certificates preferred (we'll support training if needed)


• Health and safety knowledge

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.


• Comprehensive training and ongoing support.


• Career development opportunities, including fully funded qualifications.


• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.