Account Support & Sales Operations Specialist

G's Group; Soham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

31 Days holiday per year includingbank

Full-time, 40 hours per week

Great Place to Work accredited

Pension scheme

Discounts (Cinema, Sky Store, Supermak

Health Cash Plan

Holiday discounts

Life assurance & income protection

Employee referral scheme

Cycle to Work

Eyecare contributions

Learning, development, and training

Wellbeing events

Job summary

G's Group is seeking an Account Support to join our commercial sales operations in the UK. You will handle administrative tasks, process orders, and log updates to support account strategy, while resolving EDI issues and coordinating with internal teams.

You’ll assist with pricing, SKU changes, forecasts, and promotions, gaining hands-on experience in sales administration and customer service. Training will be provided in a dynamic, fast-paced environment.

Qualifications

• Strong attention to detail and organisational skills.
• Proficient in Microsoft Excel and other MS Office applications.
• Good communication skills and a team-oriented mindset.
• Strong time management and problem-solving abilities.

Responsibilities

• Complete administrative duties within the commercial team to support account strategy.
• Process and distribute sales orders accurately and on time, logging updates and amendments.
• Investigate and resolve EDI errors.
• Book haulage/transport and manage pricing in JDE.
• Communicate confirmed prices to customers where applicable.
• Set up and amend SKUs in internal and external systems.
• Liaise with customers and internal teams to maintain accurate forecasts.
• Support promotions, customer visits, product samples, and Brandbank listings.
• Maintain KPI trackers and assist with returns, rejections, shortages, and debit notes.
• Cover weekend order processing on a rota and provide holiday cover within the Account Support team.
• Work with the wider commercial team to improve processes and drive efficiencies.
• Assist with any additional tasks reasonably requested by your manager.

Skills

Attention to detail

Excel

Communication

Time management

Initiative

Organization

Can-do attitude

Sales or customer service (beneficial)

Tools

Excel

Job description

G's Group is seeking an Account Support to join our commercial sales operations in the UK. You will handle administrative tasks, process orders, and log updates to support account strategy, while resolving EDI issues and coordinating with internal teams.

You’ll assist with pricing, SKU changes, forecasts, and promotions, gaining hands-on experience in sales administration and customer service. Training will be provided in a dynamic, fast-paced environment.