Account Support Executive

Nec; Alderley Edge; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private Medical Cover

25 days paid holiday

4 x basic salary life assurance

Group Pension Plan

Flexible benefits

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking an Account Support Executive to join a busy internal sales team. You will upsell from an existing customer portfolio of software modules, consultancy and support, working office-based.

The role includes promoting products via webinar, phone and email and building a long-term sales career within a structured framework. The ideal candidate has proven sales experience, strong organisational and interpersonal skills, and familiarity with CRM and Microsoft 365.

Qualifications

• Target-driven sales experience in a similar environment.
• Strong organisational skills.
• Experience using Microsoft 365 (including D365).
• Excellent communication and interpersonal skills.
• Familiarity with CRM and SharePoint is advantageous.

Responsibilities

• Develop relationships at all levels within the customer base.
• Identify and close opportunities for NEC software and solutions.
• Hit the annual team target.
• Keep CRM up to date reflecting all opportunities.
• Manage opportunities from order to delivery.
• Follow corporate policies and procedures.
• Attend internal and external meetings.
• Maintain a healthy pipeline of future opportunities.
• Suggest ideas to improve sales effectiveness.

Skills

Sales experience

Organisational skills

Interpersonal skills

Communication skills

CRM experience

SharePoint experience

Microsoft 365 (incl D365)

Tools

Microsoft 365 (incl D365)

CRM

SharePoint

Job description

Job Description

Account Support Executive to work within a busy internal sales team, from a valued portfolio of existing customers. Products and services include software modules, consultancy and support. Our benefits are excellent and the OTE is attractive. The role is an office-based role to upsell and promote products via webinar, telephone calls and emails. Typical products and services could be additional modules, consultancy and support renewals. This is an excellent opportunity for someone looking to build a long-term career in sales. The role sits within a structured career framework, with the potential to progress into more senior sales or account-based roles as experience, capability, and performance develop. There is no cold calling involved in this role, the role is to upsell from NEC's existing customer portfolio.

RESPONSIBILITIES AND DUTIES:

• Develop effective relationships at all levels within the customer base.
• Identify and close opportunities for NEC software and solutions.
• Ensure the annual team target is hit.
• Ensure that CRM is up to date and accurately reflects all opportunities.
• Taking responsibility for opportunities from point of order to delivery.
• Understand and adhere to all corporate policy, processes and procedures.
• Attend and participate in both internal and external meetings as directed.
• Ensure that at all times a satisfactory pipeline of future opportunity is maintained.
• Seek to provide new ideas to enhance the effectiveness of sales performance in NEC, including any new product/service ideas.

Qualifications

• Previous sales experience gained in a target driven sales environment
• Demonstrable Organisational Skills
• Experience with Microsoft 365 (inc D365)
• Good interpersonal skills
• Excellent Communication Skills, including via phone, teams and in person.
• Experience with CRM and SharePoint would be highly advantageous

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.