account specialist

Randstad Staffing; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Job summary

Randstad Staffing is seeking an Account Specialist to be the on-site backbone at a prestigious client site in Peterborough, ensuring seamless worker journeys from day one onward. The role combines face-to-face stakeholder engagement with keeping back-office systems running smoothly, focusing on accurate data, timely onboarding, and proactive employee relations management.

You will split time between engaging workers/clients and maintaining systems, with autonomy to shape daily schedules and

Qualifications

• Excellent communication with stakeholders.
• Strong data management and admin accuracy.
• Experience with front-line worker engagement.

Responsibilities

• Engage workers and clients on-site and manage daily interactions.
• Onboard new starters and ensure a smooth start in their roles.
• Maintain live data accuracy within systems and databases.
• Conduct regular check-ins and manage employee relations cases on the account.
• Build account knowledge and report back to the Account Manager to support growth.

Skills

People skills

Stakeholder engagement

Data management

Administrative support

On-site operations

CRM systems

Tools

CRM systems

Database management

Job description

Account Specialist

• Location: Peterborough, England, United Kingdom (On-site)


• Hours: Full-Time, 40 Hours per week (Monday – Friday)


• Flexibility: 8 hours per day 7am to 4pm


• Position Type: Engagement, Administrative and Growth

Are You the Ultimate "Go-To" Person?

We aren’t looking for a typical recruiter. We are looking for an On-Site Operations Guru and a master of client and worker engagement.

You will be the backbone of our presence at one of our most prestigious client sites in Peterborough, ensuring every worker’s journey from day one to their last is seamless, organized, and positive.

What You’ll Be Doing:

You will split your time between face‑to‑face stakeholder engagement and keeping our back office systems running like clockwork. Your core responsibilities will include:

• Worker & Client Engagement: Act as the primary face of the service. You will manage daily worker engagement for temporary staff, host face‑to‑face client service meetings, and run "worker surgeries" to solve day‑to‑day workplace hurdles.


• The Onboarding Architect: You’ll ensure that all new starters have the best start in their new role by meeting with them regularly throughout their first few weeks.


• System & Data Specialist: Maintain 100% accurate live data within our systems and databases.


• Lifecycle & ER Management: Conduct regular formal check‑ins with staff, proactively handle assignment extensions, manage Employee Relations (ER) cases, and oversee the end‑to‑end leaver process.


• Account Knowledge Specialist: You’ll use your position on site to gain knowledge and report back to the Account Manager to support our growth and relationship objectives.

Why You’ll Love This Role:

• Working with a great client: You’ll be based at the heart of our clients operations in Peterborough.


• Global Impact: You’ll be joining Randstad, one of the world's largest, leading recruitment organizations, gaining invaluable experience with enterprise‑level technology and world‑class clients.


• Autonomy with your schedule: You’ll be empowered to make this role your own, creating your own daily work and engagement schedules.

Who You Are:

• People Person (Without the Pitch): You genuinely enjoy helping people, managing stakeholders, and resolving employee issues with empathy and professionalism.


• Admin Guru: You have a "black belt" in administration, high attention to detail, and top-tier data management skills.


• Tech‑Savvy: Experience with software, or advanced databases is a massive win. If not, you are the type of person who easily picks up new software in an afternoon.


• Proactive Problem Solver: You are organized, dependable, and thrive when taking ownership of the operational side of a busy account.

Inclusivity Statement: We are an inclusive employer. Should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please reach out to our Internal Talent Acquisition team, and we will be happy to support you.