Account Specialist

Randstad UK; Witney; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Car allowance

Job summary

Randstad UK is seeking an On-Site Operations Guru to oversee engagement for up to 150 temporary staff at a key Witney site with occasional travel to Maidenhead (car allowance included). The role blends face-to-face stakeholder work with back-office systems, ensuring a seamless employee journey from onboarding to offboarding.

You will split time between client-facing activities and maintaining system data, while supporting recruitment functions and Account Manager objectives.

Qualifications

• People person with empathy and professionalism in stakeholder management.
• Administrative precision and data management excellence.
• Tech-friendly mindset with ability to pick up new software quickly.
• Proactive, organized, ownership mindset for busy accounts.

Responsibilities

• Act as the primary face of the service, managing daily worker engagement for up to 150 temporary staff.
• Host face-to-face client service meetings and run worker surgeries to resolve workplace hurdles.
• Ensure onboarding for new starters with regular meetings during initial weeks.
• Maintain 100% accurate live data within our systems and databases.
• Handle Employee Relations (ER) cases and oversee end-to-end leaver process.
• Take charge of Purchase Orders (POs), monitor communications, and support recruitment functions.

Skills

People person

Admin guru

Tech-savvy

Proactive problem solver

Job description

• Location: Witney, with the occasional travel to Maidenhead when required (car allowance included)
• Flexibility: 8 hours per day 8.30am to 5.30pm with an hour for lunch
• Position Type: Engagement, Administrative and Growth

Are You the Ultimate "Go-To" Person?

We aren’t looking for a typical recruiter. We are looking for an On-Site Operations Guru and a master of client and worker engagement.

You will be the backbone of our presence at one of our most prestigious client sites in Witney, ensuring every worker’s journey from day one to their last is seamless, organized, and positive.

What You’ll Be Doing:

You will split your time between face-to-face stakeholder engagement and keeping our back office systems running like clockwork. Your core responsibilities will include:

• Worker & Client Engagement: Act as the primary face of the service. You will manage daily worker engagement for up to 150 temporary staff, host face-to-face client service meetings, and run "worker surgeries" to solve day-to-day workplace hurdles.
• The Onboarding Architect: You'll ensure that all new starters have the best start in their new role by meeting with them regularly throughout their first few weeks.
• System & Data Specialist: Maintain 100% accurate live data within our systems and databases.
• Lifecycle & ER Management: Conduct regular formal check-ins with staff, proactively handle assignment extensions, manage Employee Relations (ER) cases, and oversee the end-to-end leaver process.
• Financial & Admin Gatekeeper: Take charge of Purchase Orders (POs), monitor email and phone communications, and provide robust administrative support to the wider recruitment function.
• Account Knowledge Specialist: You'll use your position on site to gain knowledge and report back to the Account Manager to support our growth and relationship objectives.

Why You’ll Love This Role:

• Working with a great client: You'll be based at the heart of our clients operations in their fantastic head office facility in Witney.
• Global Impact: You’ll be joining Randstad, one of the world's largest, leading recruitment organizations, gaining invaluable experience with enterprise-level technology and world-class clients.
• Autonomy with your schedule: You'll be empowered to make this role your own, creating your own daily work and engagement schedules.

Who You Are:

• People Person (Without the Pitch): You genuinely enjoy helping people, managing stakeholders, and resolving employee issues with empathy and professionalism.
• Admin Guru: You have a "black belt" in administration, high attention to detail, and top-tier data management skills.
• Tech-Savvy: Experience with software, or advanced databases is a massive win. If not, you are the type of person who easily picks up new software in an afternoon.
• Proactive Problem Solver: You are organized, dependable, and thrive when taking ownership of the operational side of a busy account.

Inclusivity Statement:

We are an inclusive employer. Should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please reach out to our Internal Talent Acquisition team, and we will be happy to support you.