Account Specialist

Randstad Inhouse Services; Peterborough; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Fantastic company benefits

Career progression path

Personal and professional development

Free onsite parking

EAP package

No on-call or weekend shifts

Job summary

Randstad is seeking a customer-focused Account Specialist to join our on-site team at Caterpillar Perkins in Peterborough. This role centers on delivering exceptional service, building strong relationships with the client and temporary workforce, and acting as the face of Randstad in a fast-paced environment.

You will manage day-to-day operations, assist with recruitment of temporary talent, ensure compliance and reporting, and help drive a culture of service excellence with organised, proactive

Qualifications

• Proven customer-first mindset with dedicated service and administration experience.
• Excellent communication skills, capable of dealing with stakeholders at all levels.
• A high-pace, detail-oriented work ethic.
• Ability to prioritise tasks and structure your day effectively.
• Great organisational skills.
• Strong empathy and active listening skills, with a proven ability to understand individual needs and excel in face-to-face interactions.

Responsibilities

• Day-to-day management including praise, warnings, return to works and performance reviews.
• Relationship building as the face of Randstad to client and temporary workforce.
• Involvement in recruitment of new temporary talent.
• Maintain accurate, audit-ready compliance records and internal reporting systems.
• Manage diverse queries and ensure talent and client needs are addressed.

Skills

Customer focus

Communication skills

Face-to-face interaction

Prioritisation

Organisation

Empathy

Job description

Are you a customer-focused professional with a passion for people and problem-solving who thrives in a dynamic, face-to-face environment?

Randstad is looking for a driven, customer-centric Account Specialist to join our team on-site at Caterpillar Perkins in Peterborough. If you are passionate about delivering exceptional service, building strong relationships, and making a tangible impact within a global organisation, this role is for you.

Details:

Schedule: Monday to Friday, 7:00am - 16:00pm.

Location: Onsite in Peterborough.

The Role:

• Worker Management: Day-to-day management, Includes delivery of praise and rewarding good work, alongside handling sensitive matters like warnings, return to works, and performance reviews.
• Relationship Building: The role requires a service driven mentality and being the face of Randstad to both the client and the temporary workforce, implying an ability to understand and manage diverse needs.
• Recruitment: Involvement in the recruitment process of new temporary talent.
• Administration & Compliance: Maintain accurate, audit-ready compliance records and manage internal reporting systems efficiently to ensure seamless operational support and timely documentation handling.
• Great Organisation Skills: Often required to manage and follow up on diverse queries, ensuring that our talent and client needs are heard and addressed effectively.

What you'll bring:

• Proven customer-first mindset with dedicated service and administration experience.
• Excellent communication skills, capable of dealing with stakeholders at all levels.
• A high-pace, detail-oriented work ethic.
• Ability to prioritise tasks and structure your day effectively.
• Great organisational skills.
• Strong empathy and active listening skills, with a proven ability to understand individual needs and excel in face-to-face interactions.

Benefits:

• Fantastic company benefits.
• A clear path for career progression into Account Management.
• Personal and professional development opportunities.
• Free onsite parking
• EAP package including added benefits
• No on-call or weekend shifts