Account Specialist

Randstad Inhouse Services; Cambridgeshire and Peterborough; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Fantastic benefits

Career progression

Personal development

Free parking

EAP package

No on-call/weekends

Job summary

Randstad Inhouse Services in Peterborough is seeking an Account Specialist to join onsite at Caterpillar Perkins. You will be the face of Randstad, delivering exceptional service and building strong relationships with the client and temporary workforce.

The role covers worker management, recruitment involvement, administration and compliance, and proactive relationship building. No on-call or weekend shifts, with clear career progression into Account Management.

Qualifications

• Proven customer-first mindset with dedicated service and administration experience.
• Excellent communication skills, capable of dealing with stakeholders at all levels.
• A high-pace, detail-oriented work ethic.
• Ability to prioritise tasks and structure your day effectively.
• Great organisational skills.
• Strong empathy and active listening skills, with a proven ability to understand individual needs and excel in face-to-face interactions.
• Experience in temp recruitment or an onsite environment is useful but not essential.

Responsibilities

• Worker Management: Day-to-day management, includes praise and rewarding good work, alongside handling warnings, return to works, and performance reviews.
• Relationship Building: service driven mentality and being the face of Randstad to client and temporary workforce.
• Recruitment: Involvement in recruitment of new temporary talent.
• Administration & Compliance: Maintain accurate, audit-ready compliance records and manage internal reporting systems.
• Great Organisation Skills: manage and follow up on diverse queries to address needs.

Job description

Are you a customer-focused professional with a passion for people and problem-solving who thrives in a dynamic, face-to-face environment?

Randstad is looking for a driven, customer-centric Account Specialist to join our team on-site at Caterpillar Perkins in Peterborough. If you are passionate about delivering exceptional service, building strong relationships, and making a tangible impact within a global organisation, this role is for you.

Details:

• Schedule: Monday to Friday, 7:00am - 16:00pm.
• Location: Onsite in Peterborough.

The Role:

You will be responsible for ensuring the smooth running of a section of our onsite operation. This is a varied role encompassing:

• Worker Management: Day-to-day management, Includes delivery of praise and rewarding good work, alongside handling sensitive matters like warnings, return to works, and performance reviews.
• Relationship Building: The role requires a service driven mentality and being the face of Randstad to both the client and the temporary workforce, implying an ability to understand and manage diverse needs.
• Recruitment: Involvement in the recruitment process of new temporary talent.
• Administration & Compliance: Maintain accurate, audit-ready compliance records and manage internal reporting systems efficiently to ensure seamless operational support and timely documentation handling.
• Great Organisation Skills: Often required to manage and follow up on diverse queries, ensuring that our talent and client needs are heard and addressed effectively.

What you'll bring:

• Proven customer-first mindset with dedicated service and administration experience.
• Excellent communication skills, capable of dealing with stakeholders at all levels.
• A high-pace, detail-oriented work ethic.
• Ability to prioritise tasks and structure your day effectively.
• Great organisational skills.
• Strong empathy and active listening skills, with a proven ability to understand individual needs and excel in face-to-face interactions.
• Experience in temp recruitment or an onsite environment is useful but not essential.

Benefits:

• Fantastic company benefits.
• A clear path for career progression into Account Management.
• Personal and professional development opportunities.
• Free onsite parking
• EAP package including added benefits
• No on-call or weekend shifts