Account Specialist

Randstad Internal Resourcer; Oxford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

fantastic company benefits

car allowance + much more..

Job summary

Randstad is seeking a proactive, people-centered candidate to join as a Client Engagement & Onboarding Coordinator at our Witney site, with occasional travel to Maidenhead. You will manage daily worker engagement for up to 150 staff, run client meetings, and support onboarding to ensure a strong start for new starters.

You will maintain accurate live data, handle ER matters, and provide robust admin support to the recruitment function. This is a full-time role with clear growth opportunities.

Qualifications

• Excellent admin and data-management skills.
• Strong attention to detail with ability to maintain live data.
• People-facing and stakeholder-management abilities.

Responsibilities

• Act as the primary face of the service and engage with up to 150 temporary staff.
• Host client service meetings and run worker surgeries to resolve issues.
• Onboard new starters with regular check-ins during the first weeks.
• Maintain 100% accurate live data within systems and databases.
• Manage employee relations (ER) cases and end-to-end leaver process.
• Process purchase orders, monitor communications, and support recruitment.

Job description

Location: Witney, and there will be occasional travel required to our other client site in Maidenhead

Hours: Full-Time, 40 Hours per week (Monday - Friday)

Flexibility: 8 hours per day 8.30am to 5.30pm with an hour for lunch

Perks:

• Competitive salary
• fantastic company benefits
• car allowance + much more..

What You’ll Be Doing:

• Worker & Client Engagement: Act as the primary face of the service. You will manage daily worker engagement for up to 150 temporary staff, host face-to-face client service meetings, and run "worker surgeries" to solve day-to-day workplace hurdles.
• The Onboarding Architect: You'll ensure that all new starters have the best start in their new role by meeting with them regularly throughout their first few weeks.
• System & Data Specialist: Maintain 100% accurate live data within our systems and databases.
• Lifecycle & ER Management: Conduct regular formal check-ins with staff, proactively handle assignment extensions, manage Employee Relations (ER) cases, and oversee the end-to-end leaver process.
• Financial & Admin Gatekeeper: Take charge of Purchase Orders (POs), monitor email and phone communications, and provide robust administrative support to the wider recruitment function.
• Account Knowledge Specialist: You'll use your position on site to gain knowledge and report back to the Account Manager to support our growth and relationship objectives.

Why You'll Love This Role:

• Working with a great client: You’ll be based at the heart of our client´s operations in their fantastic head office facility in Witney.
• Global Impact: You’ll be joining Randstad, one of the world's largest, leading recruitment organizations, gaining invaluable experience with enterprise-level technology and world-class clients.
• Autonomy with your schedule: You’ll be empowered to make this role your own, creating your own daily work and engagement schedules.

Who You Are:

• People Person (Without the Pitch): You genuinely enjoy helping people, managing stakeholders, and resolving employee issues with empathy and professionalism.
• Admin: You have a "black belt" in administration, high attention to detail, and top-tier data management skills.
• Tech‑Savvy: Experience with software, or advanced databases is a massive win. If not, you are the type of person who easily picks up new software in an afternoon.
• Proactive Problem Solver: You are organized, dependable, and thrive when taking ownership of the operational side of a busy account.

If you are ready to deliver a first-class service to our candidates and clients, we want to hear from you.

We are an inclusive employer. Should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please reach out to our Internal Talent Acquisition team, and we will be happy to support you.

Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)