Account Manager(UK)

Kody Group; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Kody Group is seeking an Account Manager to drive client success and build lasting relationships within a fast-growing fintech environment. The role combines client-facing duties with delivering top-tier service and strategic insight to meet client goals.

You will collaborate with internal teams, support onboarding, and help identify opportunities to expand partnerships while maintaining high standards of data security and compliance.

Qualifications

• Fintech, SaaS or payment services experience is preferred.
• Proven track record in Customer Success, Account Management, or Customer Operations.
• Strong interpersonal and communication skills with clients.
• Demonstrated problem-solving abilities and proactive, detail-oriented approach.

Responsibilities

• Serve as a key member of the Account Management team, setting goals and pursuing KPIs.
• Act as escalation point for complex client issues and coordinate with internal teams.
• Build and nurture client relationships, identify upsell/cross-sell opportunities, align products with client goals.
• Gather and analyse client feedback to inform Product and Technology teams for improvements.
• Report on account performance and client satisfaction metrics.
• Support client onboarding, conduct training, and maximise value of products.
• Streamline workflows and ensure data security, compliance, and accurate record-keeping.
• Monitor and optimise team efficiency; address bottlenecks and implement improvements.
• Provide market insights and competitive intelligence to leadership for planning.
• Hospitality sector experience is a bonus.

Skills

Interpersonal skills

Communication skills

Problem solving

Prioritisation

Time zone flexibility

Tools

HubSpot

Google Workspace

Microsoft Office

Job description

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.

We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

Responsibilities

• Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.
• Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
• Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
• Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
• Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
• Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes.
• Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.
• Previous experience of engaging with hospitality sectors is a bonus.

• Professional experience in a fintech, SaaS, or payment services company.
• Proven experience in Customer Success, Account Management, or Customer Operations.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
• Experience in a fast-paced environment, with the ability to manage multiple priorities.
• Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
• Flexible across time zones to support a global team.

• Lead a dynamic and innovative team in a rapidly growing company globally
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.