Account Manager

Kody; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career growth

Collaborative and inclusive work environment

Job summary

A fast-growing financial technology company in Greater London is seeking an experienced Account Manager to foster client relationships and deliver exceptional service. The ideal candidate will have a background in fintech or payment services, strong communication skills, and the ability to manage multiple priorities. This role includes setting account goals, handling complex client issues, and providing insights for product improvement. Join a dynamic, collaborative environment that values your contributions and offers opportunities for career growth.

Qualifications

• Experience in fintech, SaaS, or payment services is essential.
• Ability to build client rapport and manage multiple priorities effectively.
• Detail-oriented with a proactive problem-solving approach.

Responsibilities

• Set clear account goals and foster collaboration within the team.
• Address complex client issues and ensure timely solutions.
• Gather client feedback to enhance products and drive improvements.
• Support client onboarding and address operational challenges.
• Provide market insights for strategic planning.

Skills

Customer Success

Account Management

Interpersonal Skills

Problem-solving

Communication Skills

Tools

Google Workspace

Microsoft Office

CRM software (HubSpot preferred)

Job description

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.

We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and fostering strong, lasting relationships with our clients.

Responsibilities

• Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.
• Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
• Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
• Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
• Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
• Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes.
• Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.
• Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.

Qualifications

• Professional experience in a fintech, SaaS, or payment services company.
• Proven experience in Customer Success, Account Management, or Customer Operations.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
• Experience in a fast-paced environment, with the ability to manage multiple priorities.
• Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
• Flexible across time zones to support a global team.

Benefits

• Lead a dynamic and innovative team in a rapidly growing company globally.
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.