Global Fintech Account Manager – Growth & Leadership

Kody; Greater London; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Job summary

Kody, a fast-growing Fintech, seeks a motivated Account Manager to join the team in the United Kingdom. You will manage key client relationships, align Kody’s products with client goals, and identify opportunities for upselling and cross-selling.

You will act as the primary escalation point for client issues, collaborate with internal teams, and drive customer success initiatives. Experience in fintech or payment services is highly valued.

Qualifications

• Experience in a fintech, SaaS, or payment services company.
• Proven experience in Customer Success, Account Management, or Customer Operations.
• Strong interpersonal and communication skills with client rapport-building ability.
• Demonstrated problem-solving abilities and proactive, detail-oriented approach.
• Experience in a fast-paced environment with multiple priorities.
• Proficiency with CRM software and common office tools (HubSpot preferred).

Responsibilities

• Serve as a key member of the Account Management team and help set clear KPIs.
• Act as escalation point for complex client issues and coordinate with internal teams.
• Build and nurture client relationships, identify upsell/cross-sell opportunities.
• Gather and analyse client feedback to inform product and tech improvements.
• Report on account performance and client satisfaction metrics.
• Support onboarding, training, and value maximisation of Kody’s products.
• Streamline workflows while maintaining data security and compliance.
• Monitor team efficiency and identify process improvements.
• Provide market insights and competitive intelligence to leadership.

Skills

Fintech exposure

Customer Success

Account Management

CRM software

Communication skills

Problem solving

Time management

Google Workspace

Microsoft Office

Tools

HubSpot CRM

Google Workspace

Microsoft Office Suite

Job description

Kody, a fast-growing Fintech, seeks a motivated Account Manager to join the team in the United Kingdom. You will manage key client relationships, align Kody’s products with client goals, and identify opportunities for upselling and cross-selling.

You will act as the primary escalation point for client issues, collaborate with internal teams, and drive customer success initiatives. Experience in fintech or payment services is highly valued.