Account Manager (North American Market)

PHMG; Manchester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Free PureGym membership

Cycle to work scheme

23 days annual leave plus bank holiday

Birthday half day off

Enhanced maternity/paternity/adoption

Volunteer days

Life insurance and critical illness

Company events

Car valet service

Career development

PHMG Foundation

Employee Assistance Programme

Job summary

PHMG in Manchester is seeking an Account Manager to cultivate and sustain strong client partnerships across a diverse portfolio of accounts. You will manage relationships, coordinate with internal teams and ensure every interaction delivers value, creativity and exceptional service.

Working closely with creative and production teams, you will oversee projects from concept to delivery, identify growth opportunities, and act as a trusted advisor to key decision-makers across the client base.

Qualifications

• Strong client relationship skills and ability to communicate clearly with stakeholders.
• Ability to coordinate multiple internal teams to deliver projects on time.
• Commercial acumen with a focus on delivering value to clients.

Responsibilities

• Use understanding of client objectives and PHMG’s services to guide the client journey.
• Coordinate with internal teams to deliver high-quality audio and creative projects.
• Provide proactive communication, organization and problem-solving to ensure client satisfaction.
• Build and maintain a pipeline of upselling and growth opportunities across accounts.
• Identify ways to strengthen long-term client retention through strategic account planning.
• Monitor performance metrics to forecast opportunities and mitigate risk.
• Seek feedback and collaborate across the business for personal growth.

Skills

Account management

Client relationships

Communication

Project coordination

Job description

Join a world-leading audio branding agency where your expertise in account management will drive innovation and build lasting client relationships.

Location:Old Trafford, Manchester

Our Account Managers play a central role in building and maintaining strong client partnerships across a diverse portfolio of ~350 accounts. Managing a blend of established relationships and newly onboarded clients from our sales teams, they act as trusted advisors, ensuring every interaction delivers value, creativity and exceptional service.

Working closely with our in-house creative and production teams, they oversee projects from concept through to completion, ensuring seamless delivery while identifying opportunities to support clients’ evolving marketing objectives.

Success in this role comes from being naturally relationship-driven. Our Account Managers are confident communicators who excel at building rapport, understanding client challenges and creating long-term partnerships with key decision-makers. They listen carefully, think commercially and position themselves as an extension of the businesses they support.

Strategic objectives and responsibilities:

• Use your understanding of client objectives, PHMG’s services and the wider marketplace to deliver expert commercial and creative guidance at every stage of the client journey
• Coordinate with multiple internal teams to deliver high-quality audio and creative projects that consistently exceed expectations
• Provide a best-in-class client experience through proactive communication, organisation and problem-solving
• Build and maintain a healthy pipeline of upselling and growth opportunities across your account portfolio
• Identify ways to strengthen long-term client retention through tailored relationship management and strategic account planning
• Monitor performance metrics and account trends closely, using data and insight to forecast opportunities and mitigate risk
• Take ownership of your professional growth by actively seeking feedback, collaboration and support from colleagues and leaders across the business

What you’ll get in return:

• Free PureGym membership after 3-months served
• Cycle to work scheme
• 23 days annual leave plus bank holidays, increasing with length of service
• Additional half day off for birthday
• Enhanced maternity, paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Life insurance and critical illness cover
• All expenses paid company events in sought after venues
• Company sports teams
• On-site barber and beautician
• Car valet service
• Career development directly linked to your performance
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Dedicated Employee Assistance Programme

About PHMG:

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognized for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth. Sound good?