Account Manager (Australian Market)

PHMG; Greater Manchester; Vor Ort; GBP 30.000 - 50.000; Vollzeit

Benefits dieser Stelle

Free PureGym membership after 3-months served

Cycle to work scheme

23 days annual leave plus bank holidays

Additional half day off for birthday

Enhanced maternity, paternity and adoption leave

Two volunteer days per year for charity

Life insurance and critical illness cover

All expenses paid company events

Company sports teams

Career development linked to performance

Fundraising initiatives for charity

Dedicated Employee Assistance Programme

Zusammenfassung

PHMG, based in Greater Manchester, is seeking an Account Manager responsible for managing 400-500 client accounts. The role involves working collaboratively to exceed client expectations and delivering exceptional service while identifying new business opportunities within the existing client base. Candidates should possess extensive experience in B2B Account Management and have strong relationship management skills. The position offers numerous perks, including a gym membership, generous leave entitlements, and opportunities for professional development.

Qualifikationen

• Extensive experience in a B2B Account Management, Business Development or Sales position.
• Ability to spot opportunity to increase revenue within account base.
• Highly organised with the ability to manage and prioritise a volume account base.

Aufgaben

• Demonstrate understanding of clients’ needs and PHMG’s product portfolio.
• Collaborate across teams to deliver productions and audio projects.
• Deliver exceptional customer service to improve satisfaction.

Kenntnisse

B2B Account Management

Relationship Management

Excellent Communication Skills

Organizational Skills

Jobbeschreibung

Office location: Old Trafford, Manchester, M16 0PQ

Working hours: You will work 4 nights per week (9.30pm - 6.30am)

Reports to: Head of Client Engagement

Our Account Managers are responsible for the day-to-day management of 400-500 accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.

They epitomise the concept of a ‘people person’ – experts in relationship management, rapport building over the phone and developing long-term relationships with decision makers. Active listeners, they engage clients to understand their business plans and marketing needs and present innovative solutions. Ultimately, they strive to be a true extension of their client’s business.

Strategic objectives and responsibilities:

• At every touch-point, you’ll demonstrate your expert-level understanding of your clients’ needs, PHMG’s product portfolio and the wider industry to offer clients exceptional creative, technical and commercial support
• Working collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with the highest level of communication and project management
• You deliver industry-leading customer service to ensure satisfaction continuously improves
• You have a constant pipeline of potential new business opportunities. You’re never chasing at the last minute to hit target
• You’re always looking to identify commercial opportunities within your client base and foster long-term client relationships through a contact model that works for each client
• You know your numbers and how you can improve key metrics. You spot trends in data and are always planning ahead. You’re not surprised at the end of any month as you’ve been monitoring the health of your client base constantly
• You seek out guidance and support from your peers and across your network – your commitment to your personal development is obvious to everyone around you

Measures of success:

• Extensive experience in a B2B Account Management, Business Development or Sales position
• Ability to spot opportunity to increase revenue within account base
• Highly organised with the ability to manage and prioritise a volume account base,
• Excellent communication skills, both written and verbal

What you’ll get in return:

• Free PureGym membership after 3-months served
• Cycle to work scheme
• 23 days annual leave plus bank holidays, increasing with length of service
• Additional half day off for birthday
• Enhanced maternity, paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Life insurance and critical illness cover
• All expenses paid company events in sought after venues
• Company sports teams
• Career development directly linked to your performance
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Dedicated Employee Assistance Programme

About PHMG:

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector.Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services.In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared.We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact.Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.Sound good?