Account Manager - IT Services Growth & Retention

Elevate Group; Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Birthday off

Wedding bonus

Baby bonus

Monthly breakfasts

Team socials

25 days annual leave

Option to purchase 5 extra days

Private healthcare

Gift Day

Pension / Life Assurance

Wellbeing day

Job summary

Elevate Group in Manchester is seeking an experienced Account Manager to own a high-volume portfolio of business customers and drive retention and growth. You will balance day-to-day needs with strategic conversations on renewals, cross-sell and upsell opportunities, using CRM data to prioritise activity.

The role is hybrid, within commuting distance of our Manchester HQ, reporting to Karl Smalls and collaborating with New Business and Service Delivery to ensure an excellent customer experience.

Qualifications

• Proven experience in account management or relationship-based sales with revenue/retention targets.
• Experience managing a large customer portfolio and prioritising activity; strong Salesforce/CRM usage.
• Experience renewals, retention and upsell/cross-sell opportunities.
• Strong commercial awareness and ability to use customer data to spot risks and opportunities.
• Excellent relationship-building, communication and customer service skills.
• Proactive, organised and self-motivated with ability to manage competing priorities.

Responsibilities

• Manage and develop a high-volume portfolio of business customers, building strong relationships.
• Proactively manage retention and renewals, addressing churn risks.
• Understand customers' business and IT needs and identify opportunities to introduce Elevate services.
• Deliver against NRR, MRR and retention targets through account management, upselling and cross-selling.
• Use Salesforce and customer data to prioritise activity, manage opportunities and forecasts.
• Develop account plans for key customers and coordinate with New Business and Service Delivery for a seamless experience.

Skills

Account management

CRM

Salesforce

Tools

Salesforce

CRM software

Job description

Elevate Group in Manchester is seeking an experienced Account Manager to own a high-volume portfolio of business customers and drive retention and growth. You will balance day-to-day needs with strategic conversations on renewals, cross-sell and upsell opportunities, using CRM data to prioritise activity.

The role is hybrid, within commuting distance of our Manchester HQ, reporting to Karl Smalls and collaborating with New Business and Service Delivery to ensure an excellent customer experience.