Client Success & Growth Manager

HireMap; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

HireMap is seeking an Account Manager in Manchester to act as the primary contact for assigned clients, understanding objectives and evolving needs. The role blends relationship management with commercial and analytical acumen to drive retention and growth.

The ideal candidate will monitor performance, coordinate with internal teams, and identify opportunities to enhance client satisfaction while managing multiple accounts effectively.

Qualifications

• Experience in account management or customer success.
• Ability to understand client objectives and translate into actions.
• Strong communication and stakeholder management skills.
• Good commercial awareness and understanding of customer retention principles.
• Proficient in English and professional business communications.

Responsibilities

• Managing a portfolio of existing client accounts and maintaining regular communication with key stakeholders.
• Developing a detailed understanding of clients' objectives, requirements and business priorities.
• Monitoring account performance, engagement and client satisfaction.
• Coordinating with internal teams to ensure effective delivery of products and services.
• Identifying opportunities to strengthen and expand existing client relationships.
• Supporting client retention and contract renewal activities.
• Preparing account reviews, performance updates and presentations for clients.
• Handling client queries and coordinating the resolution of operational issues.

Skills

Relationship building

Stakeholder management

Customer focus

Commercial acumen

Communication

Tools

CRM software

Excel

PowerPoint

Job description

HireMap is seeking an Account Manager in Manchester to act as the primary contact for assigned clients, understanding objectives and evolving needs. The role blends relationship management with commercial and analytical acumen to drive retention and growth.

The ideal candidate will monitor performance, coordinate with internal teams, and identify opportunities to enhance client satisfaction while managing multiple accounts effectively.