Account Manager I, Service Provider

Hyperproof; Remote; GBP 49,000 - 82,000; Full time

Job summary

A cybersecurity solutions firm is looking for a Remote Channel Account Manager to join their growing team in the UK. This role involves building strong relationships with customers and ensuring their success across the platform. The ideal candidate will have over 2 years of experience in customer success or account management, particularly within SaaS. The position offers a competitive compensation package including remote work flexibility, personal leave benefits, and contributions towards home office setup.

Benefits

100% remote work environment

Home office reimbursement (£398)

Generous personal leave entitlements

Monthly digital reimbursement (£92)

Travel to the US 1-2 times/year

Pension

Access to coaching platform

Qualifications

• 2+ years of experience in customer/partner success or account management.
• Strong experience in SaaS, preferably in the cybersecurity industry.
• Familiarity with HubSpot or similar CRM platforms.

Responsibilities

• Work with customers to deliver solutions that increase satisfaction.
• Build and maintain relationships within assigned customer organizations.
• Contribute to goals around retention and expansion.
• Develop creative ways to engage with customers.

Skills

Customer/partner success experience

SaaS experience

Account management

Strong communication skills

Tools

HubSpot

CRM platforms

Job description

Reports to: Manager, Channel Account Management

Location: Remote UK

Compensation Range: £49,200 base with on target earnings at £82,000 plus equity

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose‑built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise‑grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry‑defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do:

Huntress wants to add a Channel Account Manager to our quickly growing team in the EMEA region. Channel Account Managers are part of a team at Huntress that plays a critical role in expanding our relationships with our customers and ensuring their success across our platform.

This role will be responsible for driving business efforts toward loyalty, renewals, expansion, satisfaction, and everything else related to post‑sales success.

This position will work closely with sales and marketing to devise creative ways to help our customers succeed with Huntress through training, education, and empowerment. Externally facing, this role involves dual responsibilities that engage with our customers and third‑party reseller partners to ensure we meet the needs of both customers and partners.

This high‑impact, high‑visibility role will be key in helping the company achieve business goals through customer satisfaction and engagement. Success in this position will be measured by customer satisfaction, retention, and expansion.

Responsibilities:

• Work with customers to be a trusted advisor, delivering solutions that increase end‑user satisfaction, Huntress solution adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned customer organizations
• Contribute to team goals around retention, expansion, and satisfaction
• Develop creative ways to engage with customers

What You Bring To The Team:

• 2+ years of experience in customer/partner success, account management, or partner or direct sales role, ideally focused on mid‑market and below
• Strong experience in SaaS, preferably related to the cybersecurity industry
• Experience with HubSpot or other similar CRM platforms
• Passionate about working with both customers and partners alike
• Strong bias to action and ability to get things done efficiently and effectively

What We Offer:

• 100% remote work environment - since our founding in 2015
• New starter home office set up reimbursement (£398)
• Generous personal leave entitlements
• Digital monthly reimbursement (£92)
• Travel to the US 1-2 times/year for various company events
• Pension
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre‑employment testing or participate in the employee selection process, please direct your inquiries to [e-mail]. Please note that non‑accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.