Account Manager - Customer Service & Account Management

SIVA Group; Southampton; Presencial; GBP 35.000 - 52.000; Jornada completa

Descripción de la vacante

SIVA Group in the United Kingdom is seeking an Account Manager to join our growing team in Southampton. This hands-on role combines account management, customer service and commercial responsibility, with ownership of an established portfolio.

You will build strong customer relationships through face-to-face visits, coordinate orders end-to-end from enquiry to invoicing, and work closely with production, planning and logistics to keep orders on track.

Formación

• Experience in B2B account management, customer service or customer operations.
• Strong organisational skills and attention to detail.
• Proactive, solutions-focused approach with ownership.
• Excellent communication and relationship-building with customers and colleagues.
• Good numerical skills; proficient with Excel and CRM/order-processing systems.
• Full UK driving licence and willingness to visit customers.
• Experience in packaging, print or manufacturing is a bonus.

Responsabilidades

• Build and maintain strong customer relationships through regular communication and face-to-face visits.
• Manage and develop existing accounts, identify growth opportunities and support commercial discussions.
• Coordinate orders from enquiry through to production, delivery and invoicing.
• Collaborate with production, planning and logistics to keep orders on track and resolve issues.
• Inform customers, manage expectations and maintain high service standards.
• Maintain accurate account records, forecasts and order information.

Conocimientos

Account management

Customer service

Relationship building

Communication

Numerical skills

Driving licence

Manufacturing packaging experience

Herramientas

CRM systems

Descripción del empleo

PLEASE ONLY APPLY TO THIS ROLE IF YOU ARE BASED IN THE UK AND ABLE TO COMMUTE TO OUR SOUTHAMPTON OFFICE

Full-time, permanent | Office-based with customer visits

Competitive salary and benefits (to be discussed)

We're looking for a proactive, commercially minded Account Manager to join our team at SIVA Group.

As a family-owned flexible packaging manufacturer with over 50 years of experience, we're looking for someone who can help us continue building strong, lasting relationships with our customers.

This is a hands-on role combining account management, customer service and commercial responsibility, with the opportunity to take ownership of an established customer portfolio through a supported handover.

What you'll be doing:

• Building and maintaining strong customer relationships through regular communication and face-to-face visits.
• Managing and developing existing accounts, identifying opportunities for growth and supporting commercial discussions.
• Coordinating customer orders from initial enquiry through to production, delivery and invoicing.
• Working closely with production, planning and logistics teams to keep orders on track and resolve any issues.
• Keeping customers informed, managing expectations and ensuring a consistently high standard of service.
• Maintaining accurate account records, forecasts and order information.

What we're looking for:

• Experience in B2B account management, customer service or customer operations, with confidence handling commercial discussions.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• A proactive, solutions-focused approach and a genuine sense of ownership.
• Excellent communication skills and confidence building relationships with customers and colleagues.
• Good numerical skills and confidence using Excel and CRM or order-processing systems.
• A full UK driving licence and willingness to visit customers.
• Experience in packaging, print or manufacturing would be a bonus!

This is a great opportunity for someone who enjoys building customer relationships, solving problems and making a real difference within a growing manufacturing business.

Interested in joining the SIVA team?