Account Manager - Commercial

TN United Kingdom; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Account Manager, der Teil eines erfolgreichen Teams in Belfast wird. In dieser Rolle sind Sie dafür verantwortlich, Kundenbeziehungen zu pflegen und sicherzustellen, dass die Bedürfnisse der Kunden durch exzellenten Service und maßgeschneiderte Lösungen erfüllt werden. Sie arbeiten in einem unterstützenden Umfeld, das sowohl harte Arbeit als auch Teamgeist fördert. Mit einer Vielzahl von Vorteilen, einschließlich großzügiger Urlaubsregelungen und einer betrieblichen Altersvorsorge, bietet diese Position eine hervorragende Gelegenheit für berufliches Wachstum und persönliche Entwicklung.

Benefits

Mindestens 25 Urlaubstage plus Feiertage

Betriebliche Altersvorsorge

Lebensversicherung

Einkommensschutz

Gesundheitsplan oder private Krankenversicherung

Freiwilligentage

Aktienkaufpläne

Familienpflege

Qualifications

• Erfahrung in der Versicherungsbranche ist erforderlich.
• Gute Kenntnisse allgemeiner Versicherungsprodukte und rechtlicher Prinzipien.

Responsibilities

• Aufbau und Pflege von Beziehungen zu Kunden und Versicherern.
• Produktion professioneller Dokumentation für Kunden und Versicherer.

Skills

Kundenservice

Beziehungsmanagement

Analytische Fähigkeiten

Problem-Lösungsfähigkeiten

Zeitmanagement

Education

GCSE oder gleichwertig

Cert CII/Dip CII

Tools

Acturis

Job description

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Overview

Our Gallagher Commercial team is seeking an ambitious and engaging Account Manager to join our successful team of desk-based Account Executives in Belfast. You will join a cohesive and collaborative group of highly experienced professionals who pride themselves on their established reputation. We foster a work environment that balances hard work and camaraderie. Your role involves providing excellent and varied services to our customers, with the main aim of achieving optimal account retention and growth through account management, broking, and technical support. We encourage customer loyalty through fantastic service.

How you'll make an impact

1. Build & maintain relationships with clients, insurers, and colleagues.
2. Review and understand client needs and exposures, offering excellent customer service, suitable risk solutions, technical advice, and positive outcomes.
3. Produce professional documentation for clients and insurers using Gallagher systems and documentation suite.
4. Ensure all information is accurately recorded and timely added to the system.
5. Check insurer documentation for accuracy and issue to clients following Evidence of Cover requirements.
6. Follow Gallagher Standard Operating Procedures and best practices.
7. Handle account queries and credit control matters.
8. Develop and maintain product knowledge, keeping up-to-date with market changes.
9. Meet team targets and Key Performance Indicators.
10. Set personal development objectives with the Commercial Team Leader.
11. Contribute to business development aligned with team and company standards.

About You

• Experience in the Insurance Industry.
• Good knowledge of general insurance products, services, and legal principles.
• Previous use of Acturis system is advantageous.
• Strong customer service skills and rapport building.
• Problem-solving and analytical skills to recognize risks and escalate appropriately.
• Excellent time management, organizational, and administrative skills.
• Ability to multi-task and work under pressure.
• Working towards or holding Cert CII/Dip CII qualification.
• GCSE standard education or equivalent.
• Eligible to work in the UK.

Compensation and Benefits

Along with a competitive salary, we offer a wide range of benefits, including:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with Gallagher contributions.
• Life insurance covering 4x your salary, with options to increase to 10x.
• Income protection covering up to 50% of income, with options to top-up.
• Health cash plan or private medical insurance.
• Additional benefits such as volunteering days, stock purchase plans, share incentive plans, critical illness cover, gym discounts, season ticket loans, shopping vouchers, family care, and more.