Account Manager - Client Success & Renewals

JobServe Ltd.; Essex; On-site; GBP 30,000 - 42,000; Full time

Job summary

JobServe Ltd. in Essex is seeking an Account Manager to maintain a portfolio of established customers and ensure excellent service. You will renew/review contracts, handle inquiries, and coordinate with the sales team to optimise processes.

The ideal candidate will manage multiple tasks in a busy office and be confident communicating by phone and email, with an interest in technology and recruitment knowledge as a plus.

Qualifications

• Confident communicating with customers by telephone and email.
• Highly organised with strong attention to detail.
• Confident using Microsoft Office and standard office systems.
• Able to manage multiple tasks and changing priorities.
• A positive and reliable team player.
• An interest in technology.
• An understanding of the recruitment industry (desirable, but not essential)

Responsibilities

• Maintain accurate records of sales activities, customer interactions and ensure follow-ups are completed on time.
• Processing customer orders/requests accurately and efficiently
• Providing general office and administrative support
• Provide cover and support to the Sales Manager for all Sales related activities
• Provide Training to Customers on how to best use the services provided by the company
• Manage email and phone enquiries, resolving them directly or passing them on to the right person
• Work closely with the sales team and other departments to co-ordinate efforts and streamline processes.

Skills

Customer communication

Organizational skills

MS Office

Multitasking

Team player

Tech interest

Recruitment know-how

Job description

JobServe Ltd. in Essex is seeking an Account Manager to maintain a portfolio of established customers and ensure excellent service. You will renew/review contracts, handle inquiries, and coordinate with the sales team to optimise processes.

The ideal candidate will manage multiple tasks in a busy office and be confident communicating by phone and email, with an interest in technology and recruitment knowledge as a plus.