Sales Administrator / Account Manager - 100% office based.

JobServe Ltd.; Essex; On-site; GBP 30,000 - 42,000; Full time

Job summary

JobServe Ltd. in Essex is seeking an Account Manager to maintain a portfolio of established customers and ensure excellent service. You will renew/review contracts, handle inquiries, and coordinate with the sales team to optimise processes.

The ideal candidate will manage multiple tasks in a busy office and be confident communicating by phone and email, with an interest in technology and recruitment knowledge as a plus.

Qualifications

• Confident communicating with customers by telephone and email.
• Highly organised with strong attention to detail.
• Confident using Microsoft Office and standard office systems.
• Able to manage multiple tasks and changing priorities.
• A positive and reliable team player.
• An interest in technology.
• An understanding of the recruitment industry (desirable, but not essential)

Responsibilities

• Maintain accurate records of sales activities, customer interactions and ensure follow-ups are completed on time.
• Processing customer orders/requests accurately and efficiently
• Providing general office and administrative support
• Provide cover and support to the Sales Manager for all Sales related activities
• Provide Training to Customers on how to best use the services provided by the company
• Manage email and phone enquiries, resolving them directly or passing them on to the right person
• Work closely with the sales team and other departments to co-ordinate efforts and streamline processes.

Skills

Customer communication

Organizational skills

MS Office

Multitasking

Team player

Tech interest

Recruitment know-how

Job description

Account Manager required to maintain a portfolio of established customers within a leading job board.

The successful candidate would service customers on a day to day basis, with a view to ensuring best customer service practice is achieved. You will be responsible for renewing/reviewing contracts and will act as a first point of contact for customer queries.

You will also deal with incoming calls/enquiries from new/prospective businesses with a view to advising the most suitable solution and following up accordingly.

You will also undertake administrative tasks to help with the day to day running of the Sales process.

Key Responsibilities -

• Maintain accurate records of sales activities, customer interactions and ensure follow-ups are completed on time.
• Processing customer orders/requests accurately and efficiently
• Providing general office and administrative support
• Provide cover and support to the Sales Manager for all Sales related activities
• Provide Training to Customers on how to best use the services provided by the company
• Manage email and phone enquiries, resolving them directly or passing them on to the right person
• Work closely with the sales team and other departments to co-ordinate efforts and streamline processes.

The successful candidate will have

• Confident communicating with customers by telephone and email
• Highly organised with strong attention to detail
• Confident using Microsoft Office and standard office systems
• Able to manage multiple tasks and changing priorities
• A positive and reliable team player
• An interest in technology
• An understanding of the recruitment industry (desirable, but not essential)

The role is initially to account manage a portfolio of customers within our JobServe business. Once fully trained, additional tasks/responsibilities within our group of companies will be assigned.

The role would ideally suit someone who is already in a Sales Administrator / Customer Service / Account Manager role and is looking to take a more hands on approach with an established customer base.

The role is 100% office based in Tiptree. Free on-site car parking is provided.

JobServe is the World s first online job board and are a market leading job board, based in the UK, within the IT/Technology sector.