Account Manager

Search; Knowsley; On-site; GBP 27,450 - 33,550; Full time

Benefits offered by this job

Free on-site parking

Health cash plan

Progression opportunities

Job summary

Search is seeking an Account Manager in Knowsley to nurture an existing customer base and grow revenue through upselling and excellent service.

You will manage accounts via telephone, email and online channels, build enduring relationships, prepare quotations, negotiate pricing and collaborate with internal teams to deliver first-class service. Monday to Friday, 9:00am-5:00pm with on-site parking and clear progression opportunities.

Qualifications

• Experience in Account Management or sales roles.
• Excellent communication and relationship-building skills.
• Proactive, commercially-minded approach with strong organisational skills.

Responsibilities

• Manage and develop a portfolio of existing customer accounts via phone, email and online channels.
• Build strong, long-term relationships and be a trusted point of contact for customers.
• Identify opportunities to increase revenue by promoting relevant products/services.
• Prepare customer quotations, negotiate pricing and manage account activity.
• Proactively contact customers to maximise opportunities and retention.
• Handle customer enquiries and provide high level of service and support.
• Collaborate with internal teams to meet customer requirements and exceed expectations.

Skills

Account management

Sales

Customer service

Relationship building

Communication

Organisational skills

Job description

Account Manager

Knowsley (L34)

£26,300 basic salary

Bonus / Commission - additional £4,200 - £8,400 per annum (paid quarterly)

Monday - Friday | 9:00am - 5:00pm

No weekends

Free parking on site

Excellent progression opportunities

Are you a relationship-focused professional who enjoys building strong customer partnerships and driving account growth? Do you thrive in a fast-paced commercial environment and take pride in delivering excellent customer service? If so, this could be a fantastic opportunity for you.

Our client, a well-established and growing business based in Knowsley, is seeking an Account Manager to join their Head Office team. This is a warm account management role, managing and developing relationships with an existing customer base, with no cold calling involved. You'll be responsible for nurturing customer relationships, identifying opportunities to grow accounts, and ensuring customers receive a first-class service throughout their journey.

The Role As an Account Manager, you will:

• Manage and develop a portfolio of existing customer accounts via telephone, email, and online communication
• Build strong, long-term relationships and become a trusted point of contact for customers
• Identify opportunities to increase revenue by promoting relevant products and services
• Prepare customer quotations, negotiate pricing, and manage account activity
• Proactively contact customers to maximise business opportunities and account retention
• Handle customer enquiries and provide a high level of service and support
• Work closely with internal teams to ensure customer requirements are met and expectations exceeded

What We're Looking For:

• Previous experience within Account Management, Sales, Customer Success, Internal Sales, or a similar customer-focused role
• Excellent communication and relationship-building skills
• A proactive and commercially minded approach
• Strong organisational skills and attention to detail
• Confidence managing multiple customer accounts and priorities
• A positive, team-oriented attitude with a desire to succeed

What's on Offer

• £26,300 basic salary
• Bonus / Commission - additional £4,200 - £8,400 per annum (paid quarterly)
• 28 days holiday per year (inclusive of bank holidays), increasing with length of service
• Employer-funded health cash plan
• Employee \"Above and Beyond\" recognition awards
• Free on-site parking
• Bupa employee wellbeing support
• Excellent progression opportunities within the business

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age