Account Manager

Confidential; Gloucester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

23 days annual leave

Company car

Life assurance cover (x2 salary)

Healthcare schemes

Company pension scheme

Wellness programmes

Uniform and PPE provided

Hayley Academy training

Job summary

Confidential in Gloucester is seeking an Account Manager for its busy branch. You will handle inquiries, answer customer questions, and process orders, while being the face of our trade counter and delivering expert knowledge to walk-in customers.

You’ll follow up on outstanding queries, prepare accurate quotations, and seek upsell opportunities to drive business growth in a dynamic manufacturing environment.

Qualifications

• Knowledge of MRO/Engineering products is essential.
• Prior account management experience or experience within a customer service / administrative environment.
• Excellent negotiation and communication skills.
• Self-motivated, with strong organisational and time-management skills.
• Ability to work independently and as part of a team.
• Work well under pressure in a fast-paced environment.

Responsibilities

• Respond to incoming enquiries and customer queries and process orders.
• Be the face of the trade counter, offering expert knowledge to walk-in customers.
• Proactively follow up on outstanding enquiries and quotations.
• Look for opportunities to upsell and add value.
• Collaborate with others to deliver responsive customer service.

Skills

Account management

Customer service

Negotiation

Communication

Teamwork

Time management

Education

Engineering or manufacturing background

Job description

Job Type: Permanent
Location: Gloucester, Gloucestershire
Hours: 40 hours per week
Competitive Salary & Benefits

The 1,400 people across Hayley Dexis are at the centre of everything we do. By embracing the "Hayley Way" and consistently delivering industry-leading customer service, they play a vital role in our ongoing success.

Do you enjoy building strong customer relationships and turning technical and commercial requirements into solutions that drive business growth and deliver exceptional client outcomes?

We re excited to offer a brilliant opportunity for an Account Manager to be based at our busy and experienced branch in Gloucester.

About the Account Manager role:

You ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.

We re looking for someone confident and proactive, who isn t afraid to get stuck into a range of tasks. You ll have prior experience in account management as well as a background in engineering or manufacturing.

What we re looking for in our Account Manager:

• Knowledge of MRO/Engineering products is essential for this role
• Prior account management experience or experience within a customer service / administrative environment.
• Excellent negotiation and communication skills
• Self-motivated, with strong organisational and time-management skills
• Ability to work independently and as part of a team
• Work well under pressure in a fast-paced environment

What you ll get in return:

• From 23 days annual leave (plus public/bank holidays)
• Company car
• Life assurance cover (x 2 salary)
• Invitation to healthcare schemes
• Company pension scheme
• Wellness programmes
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

• Initial screening
• Microsoft Teams interview with our Talent Acquisition Advisor
• Face to face interview either in-person or Microsoft Teams
• Decision outcome

We ll close this role on Tuesday 3rd November, but may do so earlier if we receive strong interest so don t miss out.