Account Manager

Elizabeth Michael Associates LTD; Nottingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

Elizabeth Michael Associates LTD in Nottingham is seeking an Account Manager to drive profitable growth by building strong customer relationships and delivering exceptional service.

Based in NG8, the role involves upselling, account management, marketing and operational support to maximise market share and enhance the brand, with a clear path to yearly bonus. You will work Mon–Fri, with shifts 7:30am–5pm or 8am–5:30pm.

Qualifications

• Strong customer relationship management experience.
• Ability to upsell and grow existing accounts.
• Proactive, service‑driven mindset is essential.

Responsibilities

• Act as the first point of contact for customer enquiries and orders by phone, email and in person
• Prepare quotations, negotiate prices and convert enquiries into sales for both business and domestic customers
• Build and maintain strong customer relationships by understanding customer needs and delivering excellent service
• Manage a high volume of daily sales transactions accurately and efficiently
• Review product costs and set pricing to maximise profitability while remaining competitive
• Identify and implement ideas to increase sales, improve customer service and enhance business performance
• Generate new business through networking, referrals and proactive sales activity, including cold calling
• Process incoming and outgoing sales orders using the company's order processing system and identify opportunities to improve efficiency
• Manage third‑party sales and administer standing orders
• Maintain and update the company website and social media channels to support marketing and business growth
• Support yard sales by dispensing substance into customer containers and when required, deliver barrels using the company 7.5‑tonne vehicle
• Manage the Fuel Smart fuel monitoring scheme, ensuring customers receive an effective and reliable service
• Keep up to date with new products, services and industry developments
• Provide operational support during the absence of the Operations Director
• Monitor stock levels and arrange orders
• Provide general support across the business and assist with office and operational activities as required

Skills

Customer engagement

Relationship building

Teamwork

Communication skills

Negotiation

Can-do attitude

Business focus

Microsoft Office

Numeracy

Attention to detail

Humour

Education level

Job description

Account Manager

NG8, Nottingham

£40,000 - £50,000 + company bonus which will increase every year

Mon – Fri 7:30am – 5pm OR 8am – 5:30pm

Looking for someone to start as soon as possible

Job Purpose

The Account Manager is responsible for driving profitable business growth by developing strong customer relationships, delivering exceptional customer service and identifying new sales opportunities with current clients.

As a key member of a small, family run team, the role combines upselling, account management, marketing and operational support to maximise customer satisfaction, increase market share and enhance the brand.

You will take a proactive, hands on approach to all aspects of the business, contributing to its day to day operations while supporting continuous improvement and the long‑term success of the company.

Job Responsibilities

• Act as the first point of contact for customer enquiries and orders by telephone, email and in person
• Prepare quotations, negotiate prices and convert enquiries into sales for both business and domestic customers
• Build and maintain strong customer relationships by understanding customer needs and delivering excellent service
• Manage a high volume of daily sales transactions accurately and efficiently
• Review product costs and set pricing to maximise profitability while remaining competitive
• Identify and implement ideas to increase sales, improve customer service and enhance business performance
• Generate new business through networking, social media, referrals and proactive sales activity, including cold calling
• Process incoming and outgoing sales orders using the company's order processing system and identify opportunities to improve efficiency
• Manage third‑party sales and administer standing orders
• Maintain and update the company website and social media channels to support marketing and business growth
• Support yard sales by dispensing substance into customer containers and when required, deliver barrels using the company 7.5‑tonne vehicle
• Manage the Fuel Smart fuel monitoring scheme, ensuring customers receive an effective and reliable service
• Keep up to date with new products, services and industry developments
• Provide operational support during the absence of the Operations Director
• Monitor stock levels and arrange orders
• Provide general support across the business and assist with office and operational activities as required

Skills Required

• Customer engagement and relationship building skills
• Strong team work ethic
• Excellent communication and negotiation skills
• ‘Can do’ approach to problem solving
• Commitment to business success
• Microsoft Office
• Confidence with numeracy
• Attention to detail
• Good sense of humour
• Strong education