Account Manager

PPM Recruitment; Coventry; On-site; GBP 28,000 - 34,000; Full time

Job summary

PPM Recruitment are currently recruiting for an Account Manager to join our client's team. This is an excellent opportunity for a customer-focused and organised individual with strong communication skills and a proactive approach.

The job will become permanent after 13 weeks for the right candidate. Reporting to the Customer Success Manager, you will be responsible for managing client support enquiries, ensuring customer orders are fulfilled correctly and providing a high level of service at all

Qualifications

• Strong verbal and written communication skills.
• Excellent organisational and time-management skills.
• Ability to prioritise workload and meet KPIs.

Responsibilities

• Ensure client orders are fulfilled correctly and delivered Right First Time.
• Respond to initial enquiries promptly, professionally and within agreed SLAs.
• Manage client support tickets through to successful resolution.
• Maintain accurate records of all client interactions on the CRM system.
• Build and maintain strong relationships with clients.
• Ensure KPIs and service standards are consistently achieved.
• Proactively identify and resolve issues to maintain excellent customer service.

Skills

Communication

Organisational skills

Time management

Attention to detail

KPIs

CRM experience

Tools

CRM systems

Job description

Account Manager - CV6

Salary: £30,800 per annum

Hours: Monday to Friday, 8:00am - 5:00pm

Lunch: 40-minute unpaid break

PPM Recruitment are currently recruiting for an Account Manager to join our client's team. This is an excellent opportunity for a customer-focused and organised individual with strong communication skills and a proactive approach. The job will become permanent after 13 weeks for the right candidate

The Role

Reporting to the Customer Success Manager, you will be responsible for managing client support enquiries, ensuring customer orders are fulfilled correctly and providing a high level of service at all times.

You will be a key point of contact for clients, ensuring queries are dealt with efficiently, KPIs and SLAs are met, and all customer interactions are accurately recorded on the CRM system.

Key Responsibilities

• Ensure client orders are fulfilled correctly and delivered Right First Time
• Respond to initial enquiries promptly, professionally and within agreed SLAs
• Manage client support tickets through to successful resolution
• Maintain accurate records of all client interactions on the CRM system
• Build and maintain strong relationships with clients
• Ensure KPIs and service standards are consistently achieved
• Proactively identify and resolve issues to maintain excellent customer service

Essential Skills & Experience

• Strong verbal and written communication skills
• Excellent organisational and time-management skills
• Ability to work effectively in a fast-paced, results-driven environment
• Strong attention to detail
• Ability to prioritise workload and consistently meet KPIs
• Confident using CRM systems and maintaining accurate records

Personal Attributes

• Process-driven and proactive approach
• Reliable and trustworthy with strong integrity
• Excellent relationship-building skills
• Self-motivated with a positive attitude
• Ability to work effectively as part of a team