Account Manager

Wallace Hind Selection; Northampton; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Uncapped commission

25 days annual leave

Health cash plan

Employee assistance programme

Life assurance

Workplace pension scheme

Eye care scheme

Free parking

Job summary

Wallace Hind Selection is seeking an Account Manager to oversee a portfolio of contracted clients, delivering exceptional service and fostering long-term relationships. You will work with internal teams to meet SLAs, support renewals, and identify opportunities for upselling and cross-selling across the account base.

This office-based role in the UK requires strong B2B sales experience, outstanding communication skills and a proactive, organised approach to multi-tasking in a busy environment.

Qualifications

• Experience in busy B2B sales or account management.
• Strong customer service and relationship-building skills.
• Highly organised with excellent time management.
• Excellent written and verbal communication.
• Experience in construction, training or education sectors is a plus.

Responsibilities

• Manage and support contracted customer accounts, ensuring service delivery meets SLAs and KPIs.
• Conduct regular customer reviews and maintain strong relationships with key stakeholders.
• Identify opportunities for account growth through upselling and cross-selling.
• Coordinate customer requirements internally with sales, scheduling and operational teams.
• Maintain customer documentation, certification and training records accurately.
• Support contract renewals, pricing discussions and ongoing account development.
• Resolve customer queries, complaints and escalations professionally and efficiently.

Skills

Account management

Customer service

Relationship-building

Time management

Communication skills

B2B sales

Job description

Account Manager

If you enjoy building long-term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. We’re looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations.

BASIC SALARY: £34,000

BENEFITS:

• Uncapped commission, paid quarterly (OTE £1000 per quarter)
• 25 days annual leave plus bank holidays
• Health cash plan
• Employee assistance programme
• Life assurance
• Workplace pension scheme
• Eye care scheme
• Free parking

LOCATION: This is an office based role, based in Irthlingborough.

COMMUTABLE LOCATIONS: Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston

JOB DESCRIPTION:

As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. You’ll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast-paced, customer-focused role where organisation, communication and relationship management are critical. You’ll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time.

Day to day you will:

• Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
• Conduct regular customer reviews and maintain strong working relationships with key stakeholders
• Identify opportunities for account growth through upselling and cross-selling services
• Coordinate customer requirements internally with sales, scheduling and operational teams
• Manage customer documentation, certification and training records accurately and efficiently
• Support contract renewals, pricing discussions and ongoing account development
• Resolve customer queries, complaints and escalations professionally and efficiently
• Maintain accurate CRM records and support wider customer engagement initiatives

PERSON SPECIFICATION:

You’ll be a customer-focused individual who enjoys building relationships and delivering a high level of service. You’ll be confident communicating with stakeholders at all levels, highly organised and able to manage multiple priorities within a busy environment. Most importantly, you’ll be proactive, approachable and willing to get stuck in as part of a collaborative team. You will:

• Have experience within a busy B2B sales, account management or customer engagement environment
• Possess excellent customer service and relationship-building skills
• Be highly organised, with strong time management and attention to detail
• Have strong communication skills, both written and verbal
• Be confident managing customer queries, escalations and ongoing account activity
• Ideally have experience within construction, training, education or related sectors, although this is not essential

COMPANY: We are a well-established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.

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