Account Manager

Churchill Group; North East; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

GP access and wellbeing support

Volunteering days

Exclusive perks and discounts

Training and development

Diversity & Inclusion initiatives

Recognition and rewards

Job summary

Churchill Group is seeking an experienced Cleaning Account Manager to own a diverse portfolio of contracts across the North East, based across Tyne & Wear and Teesside. You will lead cleaning services across education, commercial office and NHS environments with direct line management responsibility for your team, driving service excellence and consistently high standards.

Key duties include maintaining client relationships, delivering quality service, coaching local teams, and carrying out

Qualifications

• Experience in managing cleaning service contracts across multi-site environments.
• Strong leadership and people-management capabilities.
• Experience with budgeting, forecasting and financial analysis.
• Familiarity with Health and Safety regulations in cleaning operations.

Responsibilities

• Maintain strong client relationships with high levels of satisfaction.
• Ensure high-quality service delivery across multiple contracts.
• Manage, recruit, and coach local service teams to perform to standard.
• Conduct ad-hoc projects, reports and audits to support Operations Manager.
• Ensure adherence to Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost savings and account growth.

Skills

People management

Leadership

Budgeting

Forecasting

Health & Safety

IT literacy

Commercial awareness

Communication skills

Job description

Based across Tyne & Wear and down to Teeside
£29,000 – £30,000 per annum + car or car allowance

We are looking for an experienced Cleaning Account Manager to join our growing team, taking ownership of a diverse portfolio of contracts across the North East.

You will lead the delivery of cleaning services across a multi-site portfolio spanning education, commercial office and NHS environments. With direct line management responsibility for your team you’ll be providing strong operational leadership, driving service excellence, and ensuring consistently high standards across all contracts.

As aCleaning Account Manager,you will be responsible for:

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, and audits as required by and to support the Operations Manager.
• Be responsible for ensuring Health & Safety procedures and legislation are adhered to
• Looking for opportunities for continuous improvement, cost savings, and account growth.

As aCleaning Account Manager,you will have the following expertise and attributes:

• Excellent interpersonal communication and people management skills
• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
• Experience with financial forecasting, budgeting, and analysis
• Working knowledge of Health and Safety systems in the cleaning industry
• Strong commercial awareness, financial management, and IT literacy
• Passionate, flexible, trustworthy, with the ability to work to tight deadlines

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help..

Please note: An enhanced DBS check is required for this role