Account Manager

Churchill Services; Gateshead; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

GP access and wellbeing support

Volunteer days per year

Exclusive perks and discounts

Training and development

Diversity & Inclusion initiatives

Recognition and rewards

Job summary

Churchill Services in the United Kingdom is seeking a Cleaning Account Manager to own a diverse portfolio of contracts across the North East. You will lead cleaning services across education, commercial offices and NHS environments with direct line management of your team.

The role emphasises relationship building, service quality, financial forecasting, and continuous improvement while ensuring health and safety compliance and accountability for contract performance.

Qualifications

• Experience with managing cleaning contracts across multiple sites.
• Strong leadership and people management skills.
• Knowledge of health and safety systems in cleaning industry.

Responsibilities

• Maintain strong client relationships and high satisfaction.
• Ensure quality service delivery across contracts.
• Recruit, coach and manage local service teams.
• Conduct projects, reports and audits to support Operations Manager.
• Ensure adherence to health and safety procedures and legislation.
• Identify opportunities for cost savings and account growth.

Skills

Interpersonal communication

People management

Leadership

Forward planning

Work under pressure

Influence at senior level

Financial forecasting

Budgeting

Analysis

Health and Safety knowledge

Commercial awareness

IT literacy

Flexibility

Trustworthy

Deadline-driven

Education

Management Qualification

Job description

Based across Tyne & Wear and down to Teeside £29,000 - £31,000 per annum + car or car allowance

We are looking for an experienced Cleaning Account Manager to join our growing team, taking ownership of a diverse portfolio of contracts across the North East.

You will lead the delivery of cleaning services across a multi-site portfolio spanning education, commercial office and NHS environments. With direct line management responsibility for your team you'll be providing strong operational leadership, driving service excellence, and ensuring consistently high standards across all contracts.

As a Cleaning Account Manager, you will be responsible for:

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, and audits as required by and to support the Operations Manager.
• Be responsible for ensuring Health & Safety procedures and legislation are adhered to
• Looking for opportunities for continuous improvement, cost savings, and account growth.

As a Cleaning Account Manager, you will have the following expertise and attributes:

• Excellent interpersonal communication and people management skills
• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
• Experience with financial forecasting, budgeting, and analysis
• Working knowledge of Health and Safety systems in the cleaning industry
• Strong commercial awareness, financial management, and IT literacy
• Passionate, flexible, trustworthy, with the ability to work to tight deadlines

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.

Please note: An enhanced DBS check is required for this role

Qualifications:

Key Qualifications

• Management Qualification

Keywords

Cleaning Account Manager Cleaning Area Manager Area Manager Contract Manager Facilities Manager