Account Manager

Churchill Services; Neath; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday (including bankhols)

Company sick pay

Maternity and paternity leave support

Life assurance cover

GP access and mental health support

Two paid volunteering days per year

Exclusive perks and discounts

Training and development

Wellbeing & Inclusion

Recognition and rewards

Job summary

Churchill Services is seeking a Cleaning Account Manager to oversee cleaning and caretaking operations for a collection of colleges across South Wales. The role requires a organised, people-focused leader who motivates teams, builds client relationships, and maintains high-specification cleaning standards.

You will be the main client contact, delivering exceptional service daily, reporting to the Education Cleaning Division and driving continuous service improvements across multiple sites.

Qualifications

• Must have strong people management skills and a client-facing mindset.
• Experience with budgeting, financial forecasting and contract monitoring.
• Good understanding of Health & Safety in cleaning/facilities.

Responsibilities

• Maintain excellent client relationships and ensure satisfaction.
• Lead and support the team to deliver exceptional service.
• Carry out audits, prepare reports and deliver projects with senior management.
• Organise regular client meetings to review performance and specifications.
• Ensure compliance with Health & Safety procedures.

Skills

People management

Customer service

Budgeting & forecasting

Contract performance monitoring

Health & Safety

Education

Management Qualification

Job description

Location: Multiple sites around South Wales and up to Newtown
Salary: £35,000 per annum + company car or car allowance

We're looking for a Cleaning Account Manager to oversee cleaning and caretaking operations for a collection of colleges across South Wales, between Swansea and Newtown. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved.

You'll be the main point of contact for this client, helping to deliver exceptional high-level service every day.

This position sits within our Education Cleaning Division, with our specialist cleaning service designed for workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception.

As Cleaning Account Manager, you'll:

Maintain excellent client relationships and ensure high levels of satisfaction.
Lead and support your team to consistently deliver exceptional service.
Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team.
Organise regular meetings with clients to review contract performance and specifications.
Ensure full compliance with Health & Safety procedures and regulations.
Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.

As Cleaning Account Manager, you'll have:

Strong people management skills and a passion for delivering excellent customer service.
High attention to detail and organisation, with experience working in a client-facing environment.
High-level communication and customer service, delivered both face-to-face and across emails.
The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
Experience with budgeting, financial forecasting, and contract performance monitoring.
A good understanding of Health & Safety within the cleaning or facilities management industry.

What we offer you

The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.

Key Qualifications

• Management Qualification

Keywords:

Cleaning Account ManagerCleaning Contract ManagerContracts ManagerContract Manager