Account Manager

Sykes Cottages; Keswick; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

Holiday allowance

Birthday day off

Pension scheme

Health cash plan

Training & development

Mental health support

Employee savings scheme

Job summary

Lakelovers, part of Sykes Holiday Cottages, seeks an Account Manager to join our Keswick team. You will be the first point of contact for property owners, helping them optimise their holiday homes while ensuring guests have a seamless, memorable experience.

Based in Keswick, the role is full-time (37.5 hours, Mon-Sat, 9am–5:30pm, with Sunday and one weekday off). You’ll respond to queries, maintain records, and work with teams to improve performance and guest satisfaction.

Qualifications

• Customer service or customer relations experience.
• Strong communication and organisation skills.
• IT literacy, especially MS Office.
• Ability to problem-solve under pressure.

Responsibilities

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction

Skills

Customer service

Communication

Organisation

Problem solving

Tools

MS Office

Job description

Be Part of the Team that Powers Lakelovers!

• Salary:£25,000 per annum
• Hours:Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with Sunday and one weekday off)
• Location:Our welcoming Keswick office.

About the Role

We’re looking for a proactive and people-focused Account Manager to join our busy Keswick team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.

What You’ll Do:

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction

What You’ll Bring

We’re looking for someone who brings:

• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure

Bonus points

if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are Lakelovers?

Lakelovers, part of Sykes Holiday Cottages, has been creating unforgettable Lake District holidays since 1977. We handpick unique properties, maintain the highest standards, and make sure every guest leaves with a smile. With over 40 years of experience, we pride ourselves on quality, friendly service, and making a positive impact on our community and environment.

Why You’ll Love Working With Us

At Lakelovers & Sykes, we believe in rewarding our people:

• Annual bonus schemelinked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about building relationships and creating exceptional stays, we’d love to welcome you to the team.