Account Manager

Global 4 Group; Horsham; Hybrid; GBP 84,000 - 102,000; Full time

Benefits offered by this job

Company Shares

Broadband & Utility discounts

33 days holiday

Buy & Sell holiday

Fresh fruit, tea & coffee

Friday fridge

Company lunches

Charity leave

Job summary

Global 4 Group is seeking an experienced Account Manager in Horsham, UK. You will onboard and grow acquired clients, cross-sell IT and telecom services, and manage a dynamic portfolio with a focus on renewals and excellent client service.

The role offers hybrid work options, with uncapped commission potential exceeding £93,000 per year. You will work across Cloud Telephony, IT Managed Services, Mobiles, Utilities and Security to deliver end-to-end solutions for diverse clients.

Qualifications

• Proven experience in telecommunication/IT solution sales.
• Experience managing and retaining Enterprise accounts, with cross-selling.
• Proven track record of meeting monthly & quarterly targets.
• Self-motivated, energetic and proactive.

Responsibilities

• Onboard, grow and develop acquired clients through strategic account plans.
• Cross-sell additional services and new platforms via multi-service proposals.
• Support clients to evolve their tech from Cloud Telephony to IT Managed Services, Mobiles and Utilities.
• Manage accounts like your own business and retain customers by building strong relationships.
• Act as a point of contact with support teams for client queries.
• Update CRM with customer and service information to identify future opportunities.
• Track opportunities and develop the sales pipeline.

Skills

Telecom/IT sales

Enterprise accounts

Target achievement

Face-to-face selling

Self-motivated

High-energy

Relationship building

Job description

OTE: £93,000+ (Uncapped Commission, Real-life examples of overachieving)

Hours: 8:30am - 5:30pm Monday to Friday

Location: Horsham, West Sussex (Hybrid Roles Available)

Due to a rapid rate of growth, supported by a number of acquisitions, the Global 4 account management division is looking for an experienced Account Manager, which presents a fantastic opportunity to join this high-performing division. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of services. They will be a hosted telephone and connectivity expert, with the tools to cross-sell IT support, Mobiles, Utilities and Security services, supporting their customers housing their key business services under one Global 4 roof.

What will you be doing?

• Onboard, grow and develop acquired clients through building and delivering strategic account engagement plans.
• Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
• Support our clients to evolve their technology, from Cloud Telephony to IT Managed Services, to Mobiles & Utilities.
• Managing your base of accounts like your own business, with a focus on retaining our customers through building fantastic relationships.
• Act as a point of contact for account queries with help from our extensive support teams.
• Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
• Opportunity tracking / pipeline development.

Required Skills & Experience

• Proven experience in telecommunication/IT solution sales.
• Experience in managing and retaining Enterprise accounts, while increasing profitability through cross-selling additional services.
• Proven experience of working with and exceeding monthly & quarterly targets.
• Self-motivated and hardworking individual.
• Enthusiastic, high-energy, and proactive.
• Confident with both telephone and face-to-face interaction with clients.
• Financially and target driven.

Who are Global 4?

Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy.

As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.

With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together, investing in our people and our product offering. If you're looking for a change, for a challenge, for reward, and can Work Hard, Play Hard, now is the time to join Global 4!

What benefits will you receive?

• Company Shares, based on length of service.
• 50% off our Broadband & Utility packages, completely free after two years.
• 33 days holiday allowance including bank holidays.
• 5 additional days leave granted based upon length of service.
• Buy & Sell holiday allowance scheme.
• Complimentary fresh fruit, tea, and coffee.
• Friday fridge.
• Company lunches.
• Paid Charity leave.

Global 4 is proud to be an Equal Opportunities and Living Wage Foundation employer. We offer a fantastic working environment with numerous charity events, team-building days, and excellent training opportunities.