Senior Account Manager

Global 4 Communications Ltd; Horsham; Hybrid; GBP 56,000 - 93,000; Full time

Benefits offered by this job

Company shares

Broadband & Utility discount

33 days holiday incl bank holidays

Pension scheme

Eye care vouchers

Charity leave

Job summary

Global 4 Communications Ltd. is seeking an experienced Enterprise Account Manager in Horsham, West Sussex, with hybrid working options. You will manage a portfolio of enterprise clients, drive renewals, and cross-sell our full suite of telecoms and IT services.

You will onboard, grow and develop acquired accounts, build strategic engagement plans, and collaborate with support teams to ensure exceptional service and profitable growth.

Qualifications

• Proven experience in telecommunication/IT solution sales.
• Experience in managing and renewing Enterprise accounts.
• Proven ability to hit monthly and quarterly targets.
• Excellent communication and relationship-building skills.

Responsibilities

• Onboard, grow and develop acquired Enterprise clients through strategic account plans.
• Cross-sell and introduce additional services to existing customers via multi-service proposals.
• Support clients to evolve technology from Cloud Telephony to IT Managed Services, Mobiles & Utilities.
• Manage your base like your own business, focusing on retention and relationships.
• Act as a primary contact for account queries with support teams.
• Update customer and service data in CRM to identify future opportunities.
• Track opportunities and develop sales pipeline.

Skills

Enterprise sales

Account management

Cross-selling

Communication skills

Target driven

Job description

About The Role

OTE: £93,000+ (Uncapped Commission, Real-life examples of overachieving)

Hours: 8:30am - 5:30pm Monday to Friday

Location: Horsham, West Sussex (Hybrid Roles Available)

Due to a rapid rate of growth, supported by a number of acquisitions, the Global 4 account management division is looking for an experienced Enterprise Account Manager, which presents a fantastic opportunity to join this high-performing division. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of services. They will be a hosted telephone and connectivity expert, with the tools to cross-sell IT support, Mobiles, Utilities and Security services, supporting their customers housing their key business services under one Global 4 roof.

What will you be doing?

• Onboard, grow and develop acquired Enterprise clients through building and delivering strategic account engagement plans.
• Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
• Support our clients to evolve their technology, from Cloud Telephony to IT Managed Services, to Mobiles & Utilities.
• Managing your base of accounts like your own business, with a focus on retaining our customers through building fantastic relationships.
• Act as a point of contact for account queries with help from our extensive support teams.
• Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
• Opportunity tracking / pipeline development.

Required Skills & Experience

• Proven experience in telecommunication/IT solution sales.
• Experience in managing and retaining Enterprise accounts, while increasing profitability through cross-selling additional services.
• Proven experience of working with and exceeding monthly & quarterly targets.
• Excellent communication skills.
• Self-motivated and hardworking individual.
• Enthusiastic, high-energy, and proactive.
• Confident with both telephone and face-to-face interaction with clients.
• Financially and target driven.

Who are Global 4?

Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy.

As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.

With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together, investing in our people and our product offering. If you're looking for a change, for a challenge, for reward, and can Work Hard, Play Hard, now is the time to join Global 4!

What benefits will you receive?

• Company Shares, based on length of service.
• 50% off our Broadband & Utility packages, completely free after two years.
• 33 days holiday allowance including bank holidays.
• 5 additional days leave granted based upon length of service.
• £250 Bright Ideas Scheme.
• Kudos Employee Recognition Scheme - Including Days Out.
• Buy & Sell holiday allowance scheme.
• Death in service benefit.
• Pension scheme.
• Complimentary fresh fruit, tea, and coffee.
• Eye care vouchers.
• Friday fridge.
• Company lunches.
• £1,000 Refer A Friend Scheme.
• Fun incentives.
• Paid Charity leave