Strategic Account Manager

Igloo; Harwell; Hybrid; GBP 50.000 - 61.000; Vollzeit

Benefits dieser Stelle

Company pension

Onsite parking

Zusammenfassung

Igloo is seeking an experienced Strategic Account Manager to lead a major automotive account, delivering exceptional service while expanding the client relationship.

The role requires strong relationship-building, stakeholder management, and commercial acumen, with ability to analyse data, manage budgets, and present to senior clients. The position is hybrid, based at Upper Heyford with 2–3 days onsite and some remote work.

Qualifikationen

• Experience in Account Management or client services.
• Excellent relationship-building and stakeholder management skills.
• Strong commercial awareness with ability to manage multiple priorities.
• Good analytical skills with experience interpreting operational data.

Aufgaben

• Act as primary contact for a key client and maintain long-term relationships.
• Manage day-to-day account performance and ensure KPIs are met.
• Coordinate forecasts and resource planning with operations.
• Lead client meetings and reviews; provide performance updates and improvement plans.
• Support financial administration: PO management, invoice validation, budget forecasting.
• Produce performance reports and analyze data to identify trends and risks.
• Identify opportunities to improve efficiency and grow the account.
• Prepare and deliver presentations and reports to clients and internal stakeholders.

Kenntnisse

Relationship building

Communication

Stakeholder management

Analytical skills

Excel

PowerPoint

Presenting to clients

Tools

Microsoft Office

Jobbeschreibung

We are currently recruiting for an experienced Strategic Account Manager to join a growing automotive operation. This is an excellent opportunity for an experienced Account Manager or Client Services professional to take ownership of a key automotive account, ensuring exceptional service delivery while identifying opportunities to strengthen and grow the client relationship.

The Role:

As a Strategic Account Manager, your responsibilities will include:

• Acting as the primary point of contact for a key client, building and maintaining strong, long-term relationships.
• Managing day-to-day account performance, ensuring contractual service levels and KPIs are consistently achieved.
• Working closely with operational teams to coordinate activity forecasts and resource planning.
• Leading regular client meetings and operational reviews, providing updates on performance, ongoing projects, and improvement plans.
• Supporting financial administration, including purchase order management, invoice validation, and budget forecasting.
• Producing performance reports and analysing operational data to identify trends, opportunities, and potential risks.
• Identifying opportunities to improve operational efficiency and develop additional business within the account.
• Preparing and delivering professional presentations and reports to both clients and internal stakeholders.

The Person:

The successful candidate will have:

• Previous experience in Account Management, Client Services, or a similar customer-focused role.
• Excellent relationship-building, communication, and stakeholder management skills.
• Strong commercial awareness and the ability to manage multiple priorities.
• Good analytical skills with experience interpreting operational and performance data.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Confidence presenting to clients and senior management.
• A proactive, organised, and professional approach to work.
• Experience within the automotive, fleet, logistics, or vehicle refurbishment sectors would be advantageous but is not essential.

What We Offer:

• Salary up to £55,000 per annum (depending on experience).
• Company pension.
• Onsite parking when attending the office.

Location: This is a hybrid role, with approximately 2-3 days per week based on site in Upper Heyford, and the remainder working from home.