Account Manager (Building Services)

HAMILTON ROWE RECRUITMENT SERVICES LTD; Greater London; On-site; GBP 75,000 - 80,000; Full time

Benefits offered by this job

Private health care

Dental care

Company pension

25 days annual leave + Bank holidays

Internal progression

Training

Job summary

Hamilton Rowe Recruitment Services Ltd in City of London seeks an Account Manager to oversee a portfolio of commercial sites, manage P&L, and drive KPI/SLA delivery. You will lead a team of M&E Engineers, scope out extra works, and maintain client expectations on a prestigious contract.

The role requires a technical background, client-facing experience and at least 3 years as a manager within commercial building services; you’ll report to the client and drive service excellence.

Qualifications

• Qualified in electrical installations/engineering or mechanical subject (C&G/NVQ/EAL or equivalent).
• At least 3 years in a managerial role within commercial building services.
• Technical background with client-facing experience.
• Ability to lead a team.
• Experience managing client accounts.

Responsibilities

• Oversee both planned and reactive maintenance for all assets recorded in the client’s CAFM system, ensuring delivery aligns with the maintenance strategy.
• Analyse PPM schedules and asset data to identify opportunities for improved efficiency, cost savings, and potential contract growth through additional services or enhanced offerings.
• Manage and ensure full compliance across all FM operations on the account.
• Coordinate statutory inspections with internal teams and the client to ensure requirements are met.
• Ensure internal audits are conducted in line with policies and standards.
• Provide effective subcontractor management across the full FM service delivery.
• Investigate service failures, implementing robust and sustainable corrective actions.
• Maintain service delivery standards in line with contractual SLAs and KPIs.
• Hold full responsibility for the account’s profit and loss (P&L).

Skills

Leadership

Client facing

Team management

P&L management

Contract management

Education

C&G/NVQ/EAL or equivalent

Job description

Account Manager

City of London

£75,000 - £80,000

Brand new position for an Account Manager to join our client on a prestigious contract in the City of London! You'll be joining a market leading service provider well renowned for progressing their staff further in their careers.

As an Account Manager, you will be charged with overseeing a portfolio of commercial sites within Westminster, maintain and hit KPIs and SLAs, oversee the profit and loss (P&A), works in progress (WIPs), scope out extra works / projects, manage client expectations and oversee a team of M&E Engineers.

Account Manager Duties:

• Oversee both planned and reactive maintenance for all assets recorded within the client s CAFM system, ensuring delivery aligns with the agreed maintenance strategy.
• Analyse PPM schedules and asset data to identify opportunities for improved efficiency, cost savings, and potential contract growth through additional services or enhanced offerings.
• Manage and ensure full compliance across all FM operations on the account.
• Coordinate statutory inspections, working collaboratively with both internal teams and the client to ensure all requirements are met.
• Ensure internal audits are conducted in accordance with company policies and standards.
• Provide effective subcontractor management across the full FM service delivery.
• Investigate service failures, implementing robust and sustainable corrective actions.
• Maintain consistent service delivery standards in line with contractual SLAs and KPIs.
• Hold full responsibility for the account s profit and loss (P&L)

Account Manager Requirements:

• Qualified in either electrical installations / engineering or a mechanical related subject (C&G/NVQ/EAL or equivalent)
• At least 3 years working as a manager within commercial building services
• Technical background
• Client facing
• Ability to lead a team
• Client management experience

Salary and Package:

• £75,000 - £80,000 per annum
• Private health and dental care
• Monday - Friday, 8am - 5pm
• Company pension scheme
• 25 days annual leave + Bank holidays
• Internal progression
• Additional training

Posted by Alex Clark