Account Manager

Buchan and London Recruitment; Greater London; Presencial; GBP 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Descripción de la vacante

Buchan and London Recruitment is seeking a Desk-Based Account Manager in North London to retain and grow existing customer accounts via phone, email and video. You should have a strong sales background with at least 2 years' experience; telecoms experience is preferable.

The role includes renewals, upsell, and pricing discussions, with a base salary of £28,000–£32,000 plus commissions and a pension. Base salary: £28,000–£32,000, plus commissions and a pension.

Formación

• Minimum 2 years of strong sales experience.
• Telecoms experience preferred.

Responsabilidades

• Maintain regular contact with assigned client accounts
• Build strong relationships to improve retention
• Identify upsell and cross-sell opportunities
• Renew contracts and manage pricing discussions
• Handle customer queries and resolve issues
• Track account performance against targets
• Update CRM systems and sales reports

Conocimientos

Sales experience

Telecoms knowledge

Account management

Herramientas

CRM software

Descripción del empleo

Job description

• Desk-Based Account Manager ( based in North London )
• Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable

£28,000-£32000 Base + Comms + Pension

Main focus: Managing and growing existing customer accounts (phone/email/video).

Key Responsibilities: Account manager and New business

• Maintain regular contact with assigned client accounts
• Build strong relationships to improve retention
• Identify upsell and cross-sell opportunities
• Renew contracts and manage pricing discussions
• Handle customer queries and resolve issues
• Track account performance against targets
• Update CRM systems and sales reports

Main Focus

• Renewals (SIMs, broadband, hosted VoIP)
• Upsell (higher bandwidth, additional users, cyber add-ons)
• Reduce churn

Primary Goal:

Retain customers and increase revenue from existing accounts as well as
new business

Focus is on retention + account growth