Account Manager - Retention & Growth (Desk, Commission)

Buchan and London Recruitment; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension

Job summary

Buchan and London Recruitment is seeking a Desk-Based Account Manager in North London to retain and grow existing customer accounts via phone, email and video. You should have a strong sales background with at least 2 years' experience; telecoms experience is preferable.

The role includes renewals, upsell, and pricing discussions, with a base salary of £28,000–£32,000 plus commissions and a pension. Base salary: £28,000–£32,000, plus commissions and a pension.

Qualifications

• Minimum 2 years of strong sales experience.
• Telecoms experience preferred.

Responsibilities

• Maintain regular contact with assigned client accounts
• Build strong relationships to improve retention
• Identify upsell and cross-sell opportunities
• Renew contracts and manage pricing discussions
• Handle customer queries and resolve issues
• Track account performance against targets
• Update CRM systems and sales reports

Skills

Sales experience

Telecoms knowledge

Account management

Tools

CRM software

Job description

Buchan and London Recruitment is seeking a Desk-Based Account Manager in North London to retain and grow existing customer accounts via phone, email and video. You should have a strong sales background with at least 2 years' experience; telecoms experience is preferable.

The role includes renewals, upsell, and pricing discussions, with a base salary of £28,000–£32,000 plus commissions and a pension. Base salary: £28,000–£32,000, plus commissions and a pension.