Account Manager

The Flavour Network; Coventry; On-site; GBP 32,000 - 40,000; Full time

Job summary

The Flavour Network is recruiting an Account Manager to oversee a large-scale onsite recruitment operation supporting a busy manufacturing business in Coventry. This hands-on leadership role focuses on delivering a reliable service, staffing requirements, and supporting the onsite team.

You'll lead client relationships, manage recruitment delivery, and drive performance in a fast-paced environment, ensuring contingency plans and continuous improvement of processes.

Qualifications

• Experience in recruitment account management and onsite recruitment.
• Understanding of temporary workforce recruitment and volume staffing challenges.
• Experience leading or supporting a recruitment team in a busy operational environment.
• Ability to manage competing priorities while maintaining service standards.
• Strong communication and relationship-building skills with stakeholders at different levels.
• Analytical and organisational skills to interpret performance data.
• Experience with recruitment systems, CRM platforms and reporting systems.
• Experience in manufacturing, food production, logistics or industrial recruitment is advantageous.

Responsibilities

• Build and maintain a strong client relationship and respond to changing requirements.
• Oversee recruitment service delivery and ensure staffing needs are met.
• Manage the onsite temporary workforce lifecycle from recruitment to onboarding and attendance.
• Support and direct the onsite recruitment team with priorities and performance.
• Coordinate recruitment activity to meet fluctuating labour demands.
• Review workforce data and reports to monitor performance and address gaps.
• Maintain oversight of compliance, workforce records and recruitment administration.
• Monitor KPIs such as fulfilment and turnover, and drive improvements.
• Develop contingency plans to minimise disruption to operations.
• Identify opportunities to improve processes and service delivery.

Skills

Client relationships

Team leadership

Recruitment systems

CRM platforms

Data analysis

Communication

Stakeholder management

Organisational skills

Tools

CRM platforms

Workforce management tools

Reporting systems

Job description

Job Title: Account Manager - Onsite Recruitment

Salary: 36,000 per annum + 3,600 - 6,000 annual team performance bonus

Location: Coventry

Job Type: Permanent, Full-Time

Overview

The Flavour Network is excited to be recruiting an Account Manager to oversee a large-scale onsite recruitment operation supporting a busy manufacturing business.

This is an excellent opportunity for an experienced recruitment or account management professional who enjoys building strong client relationships, leading a team and keeping workforce operations running effectively in a fast-paced environment.

You’ll take responsibility for the overall delivery of the recruitment service, ensuring staffing requirements are met, the onsite team is well supported and the client receives a consistent, reliable service. With responsibility for a substantial temporary workforce, you’ll need to be organised, commercially aware and confident handling changing priorities.

This is a hands‑on leadership position where your ability to bring people together, solve problems and improve performance will make a real difference to the success of the operation.

Key Responsibilities for the Account Manager

• Build and maintain a strong working relationship with the client, understanding their operational priorities and responding effectively to changing requirements.
• Take overall responsibility for recruitment service delivery, ensuring staffing needs are met and agreed service standards are maintained.
• Oversee the temporary workforce lifecycle, from recruitment and onboarding through to attendance, engagement and ongoing performance.
• Manage and support the onsite recruitment team, providing direction, setting priorities and helping individuals perform at their best.
• Coordinate recruitment activity to meet fluctuating labour demands, ensuring suitable candidates are available when and where they are needed.
• Review workforce data and operational reports to monitor recruitment performance, identify gaps and address emerging issues.
• Maintain effective oversight of compliance, workforce records and recruitment administration.
• Monitor key performance measures, including fulfilment levels, workforce turnover and productivity, taking action where improvements are needed.
• Anticipate potential staffing challenges and put contingency plans in place to minimise disruption to the operation.
• Identify opportunities to improve processes, strengthen service delivery and create a positive experience for both the client and temporary workers.

Requirements for the Account Manager

• Previous experience in recruitment account management, onsite recruitment or contract management, with responsibility for maintaining client relationships is essential.
• A strong understanding of temporary workforce recruitment and the challenges of delivering staffing solutions at volume.
• Experience leading, supervising or supporting a recruitment team within a busy operational environment.
• The ability to manage competing priorities while maintaining service standards and meeting workforce demands.
• Strong communication and relationship-building skills, with the confidence to work with stakeholders at different levels.
• Good analytical and organisational skills, with the ability to interpret performance data and use it to inform decisions.
• Confidence using recruitment systems, CRM platforms, workforce management tools and reporting systems.
• A proactive approach to problem‑solving, with the ability to identify risks and implement practical solutions.
• Experience in manufacturing, food production, logistics or industrial recruitment would be advantageous.

Working Hours

Flexibility is required to support the needs of the operation, with working hours typically falling between 5:30am and 7:00pm. Occasional out-of-hours and weekend support will also be required when necessary.

If you’re an experienced recruitment or account management professional ready to take ownership of a busy onsite operation, lead a team and build a strong, effective client partnership, we’d love to hear from you.