Account Manager

The Butchers Recruiter; Coventry; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Ownership of major onsite contract

Leadership of onsite recruitment team

Competitive salary

Performance bonus (£3,600–£6,000)

Job summary

The Butchers Recruiter in Coventry is seeking an Account Manager to own a major onsite recruitment contract within a busy 24/7 manufacturing operation. You will build trusted client relationships, manage performance, and lead the onsite team to deliver staffing solutions and outstanding service.

You will handle day-to-day relationships, oversee a large temporary workforce, plan recruitment around demand, and drive improvements with senior stakeholders.

Qualifications

• Experience in account management or onsite recruitment.
• Experience with temporary labour in fast-paced operations.
• Strong leadership and ability to manage onsite teams.

Responsibilities

• Own day-to-day client relationship and service delivery.
• Oversee a large temporary workforce including onboarding and inductions.
• Lead onsite coordinators and resourcers, setting priorities and improving performance.
• Plan recruitment around labour demand and campaigns.
• Maintain workforce administration, compliance, and KPI reporting.
• Identify shortages and implement contingency plans and continuous improvements.

Skills

Account management

Leadership

Stakeholder relationships

Tools

CRM platforms

Workforce management systems

Job description

Keeping a high-volume workforce running smoothly takes more than filling shifts. As an Account Manager, you'll take ownership of a major onsite recruitment contract, making sure the client gets the people, service and solutions they need across a demanding 24/7 manufacturing operation.

You’ll be at the centre of the relationship, balancing client expectations with workforce requirements while leading the onsite team and tackling operational challenges as they happen. This is a hands-on position where you'll have the authority to improve performance, strengthen service delivery and make a visible difference to a key contract.

What's in it for you

• £36,000 annual salary.
• Team performance bonus worth £3,600-£6,000 per year.
• Ownership of a large-volume onsite recruitment contract.
• The opportunity to lead and develop an established onsite team.
• A varied position combining client relationships, workforce planning, recruitment and operational delivery.
• Direct exposure to senior client stakeholders with scope to influence service improvements.

Your responsibilities as Account Manager

• Own the day-to-day client relationship, providing workforce updates, resolving issues and ensuring agreed service levels are achieved.
• Oversee a large temporary workforce, including attendance, onboarding, inductions, engagement and workforce performance.
• Lead and support onsite coordinators and resourcers, setting clear priorities and improving team performance.
• Plan recruitment activity around changing labour demand, forecasting requirements and supporting high-volume campaigns.
• Maintain accurate workforce administration, compliance records and operational reporting while tracking KPIs, fulfilment, turnover and productivity.
• Identify workforce shortages and service challenges early, implementing practical contingency plans and continuous improvements.

What we're looking for in an Account Manager

• Background in account management, contract management or onsite recruitment, including responsibility for client and stakeholder relationships.
• Experience managing temporary labour, workforce fulfilment and recruitment activity within a fast-paced operation.
• Strong leadership capability with experience managing or supporting onsite recruitment teams.
• Confident using workforce data, operational reports, CRM platforms and workforce management systems.
• Experience within manufacturing, food production, logistics or industrial recruitment would be advantageous.

Working hours: Flexibility required across operational hours, typically between 5:30am and 7:00pm, with occasional out-of-hours and weekend support when required.

Ready to take ownership of a demanding onsite operation and build a service both the client and workforce can rely on?