Recruitment Account Manager

Quest Employment Ltd.; East Midlands; On-site; GBP 29,000 - 35,000; Full time

Job summary

Quest Employment Ltd. is seeking an experienced Recruitment Account Manager to lead onsite recruitment operations in Derby. You will manage a team of Recruitment Coordinators, build a strong client relationship, and ensure reliable, high-performing temporary staffing.

The role is not desk-based; you will own day-to-day onsite activities, staffing levels, attendance, and performance while adapting to pace and changing priorities to deliver excellence for our client.

Qualifications

• Proven experience leading onsite recruitment operations and teams.
• Strong client relationship and stakeholder management abilities.
• Ability to plan staffing, manage attendance and performance.
• Knowledge of KPI reporting and service levels in recruitment.
• Comfortable working in a fast-paced, target-driven setting.

Responsibilities

• Lead and develop a team of onsite Recruitment Coordinators.
• Manage client relationships and staffing requirements on site.
• Oversee daily and forward workforce planning activities.
• Ensure smooth operation of onsite recruitment and replacements.
• Drive onboarding, attendance monitoring and performance improvements.
• Own daily/weekly KPI reporting and data-driven improvements.
• Resolve issues promptly and communicate with client and team.

Skills

Team Leadership

Client Relationship Management

Workforce Planning

Operational Management

Recruitment & Onboarding

Attendance & Performance

KPI Management

Problem Solving

Compliance

Continuous Improvement

Communication

Team Coordination

MS Excel

Tools

Microsoft Excel

Job description

Recruitment Account Manager – Onsite Operations

Location:Derby

Salary: Upto £32K plus competitive bonus structure

Hours: Monday to Friday – 8am-4.30pm but flexibility is required due to the nature of the role

The Role

We are looking for an experienced, driven and hands-on Recruitment Account Manager to take ownership of a busy onsite recruitment operation at one of our key clients in Derby.

This is not a desk-based account management role. You will be responsible for managing the day-to-day recruitment operation onsite, building a strong relationship with the client and leading a team of Recruitment Coordinators to deliver a reliable, high-performing temporary workforce.

This is a demanding role that requires someone who is comfortable working at pace, dealing with changing priorities and taking ownership when things don't go to plan.

You will be the key link between our client, temporary workforce and recruitment branch, ensuring staffing levels, attendance, performance and service standards are consistently maintained.

What You'll Be Responsible For

• Team Management: Lead, support and develop a team of onsite Recruitment Coordinators, setting clear expectations and ensuring consistent performance.

• Client Relationship Management: Build a strong working relationship with warehouse management and key client contacts, becoming a trusted partner and first point of contact for staffing requirements.

• Workforce Planning: Take ownership of daily and forward staffing requirements, ensuring the operation is appropriately resourced.

• Operational Management: Oversee the onsite recruitment operation, ensuring workers are checked in, deployed correctly and replacements are arranged quickly when required.

• Recruitment & Onboarding: Ensure sufficient temporary workers are recruited, inducted and available to meet operational demand.

• Attendance & Performance: Monitor attendance, productivity, conduct and general workforce performance, taking appropriate action where required.

• KPI Management: Own daily and weekly reporting, analysing key recruitment and operational KPIs and using data to identify areas for improvement.

• Problem Solving: Deal confidently with issues as they arise, from last-minute staffing shortages to attendance, performance and client concerns.

• Compliance: Ensure all recruitment, onboarding and workforce processes are completed accurately and in line with company and client requirements.

• Continuous Improvement: Identify opportunities to improve service delivery, worker retention, communication and operational efficiency.

• Communication: Maintain clear communication between the client, onsite team, temporary workforce and internal recruitment branch.

What We're Looking For

We're looking for someone who can take ownership.

You will ideally have experience within recruitment, onsite recruitment, agency labour, logistics, warehousing or a similar fast-paced operational environment.

You'll need:

• Previous experience managing people, ideally within recruitment or an operational environment.

• Strong client relationship and stakeholder management skills.

• The confidence to lead and manage a team in a demanding environment.

• Excellent communication skills and the ability to deal with people at all levels.

• Strong organisational skills and the ability to manage multiple priorities simultaneously.

• A proactive, solution-focused approach – you don't wait for problems to solve themselves.

• Good commercial awareness and an understanding of service delivery and KPIs.

• Strong computer skills, particularly Microsoft Excel and other Microsoft Office applications.

• The flexibility to respond to changing operational requirements and occasional extended hours.

• A full driving licence and access to your own vehicle.

The Person

This role would suit someone who thrives in a fast-paced, target-driven and people-focused environment.

You need to be comfortable making decisions, having difficult conversations when necessary and taking responsibility for the performance of the operation.

The successful candidate will be someone who can lead from the front, build credibility with the client and their team, and remain calm and solutions-focused when the pressure is on.

If you're looking for a role where you can genuinely take ownership of an onsite recruitment operation and make a visible difference to both the client and your team, we'd like to hear from you.