Onsite Account Manager

Accept Recruitment; Tamworth; On-site; GBP 29,000 - 35,000; Full time

Job summary

Accept Recruitment is seeking an On-Site Account Manager in Tamworth to own and operate a busy client account at a site in Dordon, Tamworth. You will manage the temporary workforce, coordinate bookings and onboarding, and work closely with the Industrial Team and Branch Manager to deliver exceptional service.

The role requires proactive client liaison, workforce planning, compliance, and day-to-day operational management in a fast-paced environment.

Qualifications

• Experience in recruitment, account management or workforce management.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong MS Office skills (Excel, Word, PowerPoint).

Responsibilities

• Manage client relationship and communicate with clients and temporary workers.
• Coordinate workforce requirements, bookings and onboarding.
• Recruit, screen, register and onboard candidates, support site tours.
• Monitor attendance, holidays and retention; ensure payroll data accuracy.
• Maintain accurate CRM records and KPIs.
• Participate in compliance and health & safety procedures.

Skills

Account management

On-site experience

Workforce management

Communication

Organization

Tools

Excel

Word

PowerPoint

Job description

Location: Dordon, Tamworth

Salary: £32,000 per annum

Job Type: Full-time, Permanent - Monday-Friday

Company: Accept Recruitment

Ready to take ownership of a busy on-site recruitment operation?

Accept Recruitment is looking for a driven, organised and people-focused On-Site Account Manager to join our team in Dordon, Tamworth.

This is a fantastic opportunity for someone who enjoys working in a fast-paced recruitment environment, building strong client relationships and managing a large temporary workforce.

You will be the key point of contact for one of our valued clients, working closely with our Industrial Team and Branch Manager to deliver an excellent service.

The role combines client management, recruitment, workforce planning, compliance and day-to-day operational management, so no two days will be the same.

What You'll Be Doing

As our On-Site Account Manager, you will take ownership of the recruitment operation, including:

• * Managing the client relationship and maintaining regular communication with clients and temporary workers.
• * Understanding workforce requirements, fulfilling bookings and managing the temporary workforce.
• * Recruiting, screening, registering and onboarding candidates, including supporting site tours and inductions.
• * Managing worker attendance, absence, holidays, satisfaction and retention.
• * Ensuring payroll information, assignment details and CRM records are accurate and completed on time.
• * Monitoring recruitment advertising, KPIs and performance statistics.
• * Resolving client and worker queries quickly and professionally.

Compliance & On-Site Management

You will be responsible for maintaining high standards of compliance, including:

• * Ensuring Right to Work and onboarding documentation is accurate and compliant.
• * Maintaining PPE records and completing regular stock checks.
• * Supporting Health & Safety, site tour and induction procedures.
• * Participating in client meetings and following relevant legislation and company procedures.

What We're Looking For

You’ll ideally have:

• * Previous recruitment, account management, on-site or workforce management experience.
• * Strong communication, organisation and relationship-building skills.
• * The ability to manage multiple priorities in a fast-paced environment.
• * A proactive, solutions-focused and results-driven approach.
• * Confidence dealing with clients and temporary workers.
• * Good Microsoft Office skills, particularly Excel, Word and PowerPoint.

Essential Requirements

• * Full UK driving licence.
• * Flexibility around working hours when required.
• * Willingness to travel when required.

Why Join Accept Recruitment?

At Accept Recruitment, we believe successful recruitment is built around strong relationships, excellent service and understanding both our clients and our people.

This is an opportunity to take ownership of an important client account while being supported by an experienced recruitment and operations team. You'll have the opportunity to develop your account management experience and progress within a growing recruitment business.

If you're organised, ambitious, great with people and enjoy keeping a busy recruitment operation running smoothly, we'd love to hear from you.

Equal Opportunities

Accept Recruitment is an equal opportunities recruiter. We welcome applications from all suitably qualified candidates regardless of age, gender, disability, race, religion or belief, sexual orientation, or any other protected characteristic